Main Article Content
Abstract
MSME actors such as the Roti Bakar 19 Bandung are one of the economic institutions that contribute positively to economic growth so they need to be empowered as an integral part of the people's economy which has a strategic position, role and potential to create a national economic structure that is more balanced, developed and just (Amien & Zulkarnaen, 2022) . The aim of this research is to analyze and test the influence of price and product on perceptions of service quality at the Roti Bakar 19 Bandung in Makassar City. To analyze and test the influence of price, product, perceived service quality on consumer buying interest at the Roti Bakar 19 Bandung in Makassar City. To analyze and test the effect of price and product on consumer buying interest through perceptions of service quality at the Roti Bakar 19 Bandung in Makassar City. This type of research uses quantitative methods. This research was conducted at the Roti Bakar Bandung 19 Makassar City. Sampling used Malhotra theory by calculating 85 samples. The data collection method used in this research was by using questionnaires and interviews. Researchers used a Likert scale as a measurement scale for the questionnaire. The analysis technique used is path analysis. The results of this study indicate that the product has an insignificant positive influence on quality of service with. Price has a significant negative influence on consumer buying interest. The product has a significant positive influence on interested in buying. Service quality has a significant influence on buying interest. Price has a significant influence on consumer buying interest through service quality. The product has a positive and significant influence on Consumer buying interest through service quality.
Keywords
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References
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- Jeany, Mauli Siagian (2020). The Influence of Service Quality and Customer Satisfaction on Customer Loyalty at BPR Artha Prima Perkasa. Scientific Journal of Business Management and Innovation Sam Ratulangi University, 7(3), 330–341
- Keloay, G., Rumawas, W., & Asaloei, S. (2019). The influence of product quality, price and service quality on consumer satisfaction at the Dabu-Dabu Iris Fresh Wenang Manado Restaurant. Journal of Business Administration (JAB), 8 (2), 26-33.
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- Loo, p. (2022). The Influence of Product Quality, Price and Service Quality on Customer Satisfaction at PT. Supermarkets Move Forward Together with Glugur. Cohesion Scientific Journal, 6(1), 68-78.
- Mappatompo, A. (2022). The Impact of Service Quality and Product Quality on Customer Loyalty and Its Impact on Repeat Orders at Astra Credit Companies Makassar Branch. Enrichment: Journal of Management, 12 (4), 2560-2571.
- Mawarsari, I. (2018). The influence of product quality, price and promotion on consumers, repurchase interest in processed Carica fruit in the Wonosobo area. Thesis. Not Published. Faculty of Economics.
- Mohamad, R., & Rahim, E. (2021). Marketing mix strategy (marketing mix) in a sharia perspective. Mutawazin (Journal of Sharia Economics, 2 (1), 15–26 113 76.
- Monica, SW, Soebandhi, S., & Wulandari, A. (2020). The Influence of Brand Images, Social Media Marketing, Prices and Reference Groups Towards Buying Decision in Swiwings Narotama Outlet Surabaya. Quantitative Economics and Management Studies, 1 (3), 230–236.
- Muhammad, BN, & Nuryadin, B. (2007). Prices in an Islamic Perspective. Journal of Islamic Economics.
- Nazara, IH, & Yunita, M. (2023). The influence of price and product quality on consumer buying interest (Study on Consumers of the Tiktok Shop Platform. Journal of Management And Business, 2 (1), 146–159.
- Nurramaadhanti, DH, & Yulia, YA (2021). The Effect of Product Quality, Service Quality and Price on Customer Satisfaction at Sha'ring Karanganyar Shop. Journal Of Management, Business and Education, 8 (2), 161-167.
- Permana, IWE, Mitariani, NWE, & Imbayani, IGA (2022). The Influence of Location, Promotion, and Service Quality on Repurchase Decisions in World Era Stores. Gold, 3 (7), 73-84.
- Pohan, I., & Ambarita, R. (2023). The influence of advertising and price on consumer buying interest in healthy Sibuluan Indah bakery. Journal of Business Economics and Management, 1 (3), 66–74.
- Powa, GA, Lapian, SJ, & Wenas, RS (2018). The Influence of Product Quality, Price and Word of Mouth on Consumer Purchase Interest in Mobile Phones among Feb Unsrat Students. EMBA Journal: Journal of Research in Economics, Management, Business and Accounting, 6 (3).
- Prasetyo, A., Fadhilah, M., & Cahyani, PD (2021). The Influence of Store Atmosphere, Service Quality, and Product Quality on Purchasing Decisions (Study of student consumers of dazzle products at the Bachelorwiyata Tamansiswa University, Yogyakarta. Journal of Diversification Management, 1 (4), 730–740.
- Pratama, A., & Ardhy, J. (2017). Analysis of Price Perceptions on Repurchase Intentions through Perceived Value at Hotel X Surabaya. Journal of Hospitality and Service Management, 5 (2).
- Ramadhan, R. (2021). Analysis of the Effect of Service Quality on Consumer Satisfaction at Wong Solo Restaurant, Lampriet Branch, Banda Aceh (Doctoral dissertation, UIN Ar-Raniry).
- Randi, N.A. (2019). The Influence of Brand Personality Dimensions on Intention to Purchase a Toyota Yaris Car in Lampung Province.
- Rinawati, M., Wang, YX, Chen, KY, & Yeh, MH (2021). Designing a spontaneously deriving NiFe-LDH from bimetallic MOF-74 as an electrocatalyst for oxygen evolution reaction in alkaline solution. Chemical Engineering Journal, 423, 130204.
- Salka, EM, & Utami, ES (2023). Improvement and Assistance in Simple Financial Report Bookkeeping at the Dedek Milk Shop UMkm. Journal of Independent Service, 2 (4), 1009–1016.
- Salsyabila, SR, Pradipta, AR, & Kusnanto, D. (2021). The influence of promotions and service quality on purchasing interest in the Shopee marketplace. Journal of Management, 13 (1), 37-46.
- Sanjayati, K., & Robin, R. (2022). The Effect of Pricing and Product Quality on Purchase Decisions on PT. Gunung Sentosa Sumatra Main Industry. Mantic Journal, 5 (4), 2171–2176.
- Sari, RM, & Prihartono, P. (2021). The Influence of Price and Product Quality on Purchasing Decisions. Scientific Journal of Management, Economics, & Accounting (MEA, 5 (3), 1171–1184.
- Satria, AA (2017). The influence of price, promotion and product quality on consumer buying interest at company A-36. Performance Journal: Journal of Management and Business Start-Ups, 2 (1), 45–53.
- Savitri, C., & Anggela, FP (2020). The Influence of Product Quality, Service Quality and Price on PT Customer Satisfaction. XXX. Science world, 4(2), 234-252.
- Sudarsono, H. (2020). Marketing Management. Eternal Library.
- Suryati, S., & Rahmat, ZN (2020). The Influence of Product Quality, Price and Location on Food Purchasing Decisions at Super Chicken Restaurants in Jambangan, Kedawung District, Sragen Regency. Smooting, 18 (4), 291-297.
- Themba, O.S., & Romadhoni, B. (2023). Strategy to Increase Consumer Buying Interest Through Social Marketing, Celebrity Endorsements and Price Discounts. Ecombis Review: Scientific Journal of Economics and Business, 11 (1), 653-662.
- Waluyo & Crosby Lethimen. (2020). good governance from a service quality perspective.
- Yosef Tonce, SE, & Rangga, MYDP Interest and Purchasing Decisions: A Review Through Perceptions of Product Price & Quality (Concept and Case Study). Adab Publishers.
- Zhafirah, A., & Majidah, M. (2019). Analysis of the Determinants of Financial Distress (Empirical Study of Textile and Garment Subsector Companies for the 2013-2017 Period. Journal of Accounting and Finance Research, 7 (1), 195–202.
References
Aditia, ARR, Wadud, M., & DP, MK (2020). The Influence of Product Quality on Consumer Satisfaction of NMAX Motorcycles at PT Yamaha A. Rivai Palembang. National Journal of Marketing & HR Management, 1 (1), 23–37.
Aditya, R.B. (2020). The Influence of Product Quality, Service Quality, and Price on Customer Satisfaction of Bottled Drinking Water. Journal of Entrepreneurial Management, 17(1), 61-68.
Agreni, M. (2022). Analysis of the influence of product quality and promotion on interest in purchasing The Gade coffee products. Journal of Marketing Research, 1 (November 1), 8–15.
Agustina, E., Darmi, D., & Rahmah, T. (2022). The influence of marketing mix and product creativity on consumer buying interest in Mulieng crackers in Beureunuen City. Journal of Real Research, 4 (2), 309–317.
Amien, NN, & Zulkarnaen, W. (2022). The Role of Sharia Banking on MSMEs That Implies on Indonesian Economic Growth. Commitment: Management Scientific Journal, 3 (1), 29–35. https://doi.org/10.15575/jim.v3i1.19557.
Amin, A., Mispa, S., Nuramal, N., Rinaldy, S., Kanji, L., Wiyana, A., & Nurhasanah, N. (2022). Socialization of Tax Calculations and Reporting for Micro, Small and Medium Enterprises in Pinrang Regency. Nobel Community Services Journal, 2 (1), 1–4.
Arianto, N., & Difa, SA (2020). The influence of service quality and product quality on consumer buying interest at PT Nirwana Gemilang Property. Journal of Business Disruption, 3(2).
Ariella, IR (2018). The Influence of Product Quality, Product Price and Product Design on Mazelnid Consumer Purchasing Decisions. Performance Journal: Journal of Management and Business Start-ups, 3 (2), 215-221.
Ariyanto, A., Bangun, R., Indillah, MRM, Trenggana, AFM, Sholihah, DR, Ariyanti, M., ... & Bancin, JBB (2023). Marketing Management.
Budyanto, F., Oktini, DR, & Mahani, SAE (2022). The Influence of Product Quality and Price Discounts on Consumer Purchase Interest. Bandung Conference Series: Business and Management, 2 (2), 1201–1206.
Djakasaputra, A., Wijaya, O., Utama, A., Yohana, C., Romadhoni, B., & Fahlevi, M. (2021). Empirical study of Indonesian SMEs sales performance in the digital era: The role of quality service and digital marketing. International Journal of Data and Network Science, 5 (3), 303–310.
Engkur, E. (2018). The Influence of Service Quality on Customer Satisfaction of Sharia Banks in DKI Jakarta. Journal of Accounting and Management, 15 (1), 23-35.
Ernawati, D. (2019). The influence of product quality, product innovation and promotion on purchasing decisions for Hi Jack sandals Bandung products. JWM (Journal of Management Insights), 7 (1), 17-32.
Fairuz, MA, & Nurjanah, S. (2022). The Influence of Brand Image, Product Quality and Price on Consumer Purchase Interest in Sari Roti Products. KALBISIANA Journal of Science, Business and Technology, 8 (4), 4442–4466.
Fauzan, A., & Rohman, A. (2019). The Influence of Price and Product Quality on Interest in Buying Kawasaki Motorcycles. Ecobis Journal: Business Economics & Management, 9 (2), 104–113.
Firmansyah, f. (2019). No Title. In Buku Firmansyah, MS SE, & P. D (Eds.), Annual Competitiveness Analysis and Impact Estimation of Exchange Rates on Exports from Sub-National Economies of Indonesia.
Halim, A. (2020). The influence of the growth of micro, small and medium enterprises on the economic growth of Mamuju district. GROWTH Scientific Journal of Development Economics, 1 (2), 157–172.
Hamirul, A. (2020). Good governance from the perspective of public service quality. Learning Center Library.
Handayani, T., & Fathoni, MA (2019). Islamic Marketing Management Textbook. Deepublish.
Hastuti, IND, Sasmita, EM, & Sari, B. (2022). The Influence of Product Quality, Service Quality and Price on Customer Satisfaction of Bakso Tukul Arwana, Season City Branch, West Jakarta. Ikraith-Economics, 5(1), 124-133.
Hastuti, P., Nurofik, A., Purnomo, A., Hasibuan, A., Aribowo, H., Faried, AI, Tasnim, T., Sudarso, A., Soetijono, IK, & Saputra, DH (2020). Entrepreneurship and MSMEs.
Indrasari, M. (2019). Marketing And Customer Satisfaction: marketing and customer satisfaction. unitomo press.
Irfan, S., Halik, A., & Panjaitan, FABK (2022). Analysis of the Influence of Product Quality and Price Perceptions on the Purchase Decision of Orthopedic Implant Products (Kangli) Through Consumer Trust as Intervening Variables in Pt. Java Almeda Mandiri in Surabaya, 6 (1), 27–34.
Ismail, A., & Razak, MRA (2016). Effect Of Job Satisfaction on Organizational Commitment T. Management & Marketing Journal, 14 (1).
Jeany, Mauli Siagian (2020). The Influence of Service Quality and Customer Satisfaction on Customer Loyalty at BPR Artha Prima Perkasa. Scientific Journal of Business Management and Innovation Sam Ratulangi University, 7(3), 330–341
Keloay, G., Rumawas, W., & Asaloei, S. (2019). The influence of product quality, price and service quality on consumer satisfaction at the Dabu-Dabu Iris Fresh Wenang Manado Restaurant. Journal of Business Administration (JAB), 8 (2), 26-33.
Kristinae, V. (2018). The Influence of Products, Prices and Promotions on Consumer Interest in Purchasing Rattan Handicrafts. Exist: Journal of Economics and Business Research, 13 (1), 25–30. www.ejournal.stiedewantara.ac.id/index.php/001/article/download/154/111
Kurniawan, R., & Krismonita, YA (2020). The Influence of Product Completeness and Location on Consumer Purchase Interest at Giant Expresss Sukabumi: Case Study of Giant Expresss Sukabumi consumers. Coopetition: A Scientific Journal of Management, 11 (2), 145–154.
Linardi, R. (2019). The Influence of Product Quality, Service Quality and Price on Consumer Satisfaction in the Rl_Watch Online Shop Business. Agora, 7 (1).
Loo, p. (2022). The Influence of Product Quality, Price and Service Quality on Customer Satisfaction at PT. Supermarkets Move Forward Together with Glugur. Cohesion Scientific Journal, 6(1), 68-78.
Mappatompo, A. (2022). The Impact of Service Quality and Product Quality on Customer Loyalty and Its Impact on Repeat Orders at Astra Credit Companies Makassar Branch. Enrichment: Journal of Management, 12 (4), 2560-2571.
Mawarsari, I. (2018). The influence of product quality, price and promotion on consumers, repurchase interest in processed Carica fruit in the Wonosobo area. Thesis. Not Published. Faculty of Economics.
Mohamad, R., & Rahim, E. (2021). Marketing mix strategy (marketing mix) in a sharia perspective. Mutawazin (Journal of Sharia Economics, 2 (1), 15–26 113 76.
Monica, SW, Soebandhi, S., & Wulandari, A. (2020). The Influence of Brand Images, Social Media Marketing, Prices and Reference Groups Towards Buying Decision in Swiwings Narotama Outlet Surabaya. Quantitative Economics and Management Studies, 1 (3), 230–236.
Muhammad, BN, & Nuryadin, B. (2007). Prices in an Islamic Perspective. Journal of Islamic Economics.
Nazara, IH, & Yunita, M. (2023). The influence of price and product quality on consumer buying interest (Study on Consumers of the Tiktok Shop Platform. Journal of Management And Business, 2 (1), 146–159.
Nurramaadhanti, DH, & Yulia, YA (2021). The Effect of Product Quality, Service Quality and Price on Customer Satisfaction at Sha'ring Karanganyar Shop. Journal Of Management, Business and Education, 8 (2), 161-167.
Permana, IWE, Mitariani, NWE, & Imbayani, IGA (2022). The Influence of Location, Promotion, and Service Quality on Repurchase Decisions in World Era Stores. Gold, 3 (7), 73-84.
Pohan, I., & Ambarita, R. (2023). The influence of advertising and price on consumer buying interest in healthy Sibuluan Indah bakery. Journal of Business Economics and Management, 1 (3), 66–74.
Powa, GA, Lapian, SJ, & Wenas, RS (2018). The Influence of Product Quality, Price and Word of Mouth on Consumer Purchase Interest in Mobile Phones among Feb Unsrat Students. EMBA Journal: Journal of Research in Economics, Management, Business and Accounting, 6 (3).
Prasetyo, A., Fadhilah, M., & Cahyani, PD (2021). The Influence of Store Atmosphere, Service Quality, and Product Quality on Purchasing Decisions (Study of student consumers of dazzle products at the Bachelorwiyata Tamansiswa University, Yogyakarta. Journal of Diversification Management, 1 (4), 730–740.
Pratama, A., & Ardhy, J. (2017). Analysis of Price Perceptions on Repurchase Intentions through Perceived Value at Hotel X Surabaya. Journal of Hospitality and Service Management, 5 (2).
Ramadhan, R. (2021). Analysis of the Effect of Service Quality on Consumer Satisfaction at Wong Solo Restaurant, Lampriet Branch, Banda Aceh (Doctoral dissertation, UIN Ar-Raniry).
Randi, N.A. (2019). The Influence of Brand Personality Dimensions on Intention to Purchase a Toyota Yaris Car in Lampung Province.
Rinawati, M., Wang, YX, Chen, KY, & Yeh, MH (2021). Designing a spontaneously deriving NiFe-LDH from bimetallic MOF-74 as an electrocatalyst for oxygen evolution reaction in alkaline solution. Chemical Engineering Journal, 423, 130204.
Salka, EM, & Utami, ES (2023). Improvement and Assistance in Simple Financial Report Bookkeeping at the Dedek Milk Shop UMkm. Journal of Independent Service, 2 (4), 1009–1016.
Salsyabila, SR, Pradipta, AR, & Kusnanto, D. (2021). The influence of promotions and service quality on purchasing interest in the Shopee marketplace. Journal of Management, 13 (1), 37-46.
Sanjayati, K., & Robin, R. (2022). The Effect of Pricing and Product Quality on Purchase Decisions on PT. Gunung Sentosa Sumatra Main Industry. Mantic Journal, 5 (4), 2171–2176.
Sari, RM, & Prihartono, P. (2021). The Influence of Price and Product Quality on Purchasing Decisions. Scientific Journal of Management, Economics, & Accounting (MEA, 5 (3), 1171–1184.
Satria, AA (2017). The influence of price, promotion and product quality on consumer buying interest at company A-36. Performance Journal: Journal of Management and Business Start-Ups, 2 (1), 45–53.
Savitri, C., & Anggela, FP (2020). The Influence of Product Quality, Service Quality and Price on PT Customer Satisfaction. XXX. Science world, 4(2), 234-252.
Sudarsono, H. (2020). Marketing Management. Eternal Library.
Suryati, S., & Rahmat, ZN (2020). The Influence of Product Quality, Price and Location on Food Purchasing Decisions at Super Chicken Restaurants in Jambangan, Kedawung District, Sragen Regency. Smooting, 18 (4), 291-297.
Themba, O.S., & Romadhoni, B. (2023). Strategy to Increase Consumer Buying Interest Through Social Marketing, Celebrity Endorsements and Price Discounts. Ecombis Review: Scientific Journal of Economics and Business, 11 (1), 653-662.
Waluyo & Crosby Lethimen. (2020). good governance from a service quality perspective.
Yosef Tonce, SE, & Rangga, MYDP Interest and Purchasing Decisions: A Review Through Perceptions of Product Price & Quality (Concept and Case Study). Adab Publishers.
Zhafirah, A., & Majidah, M. (2019). Analysis of the Determinants of Financial Distress (Empirical Study of Textile and Garment Subsector Companies for the 2013-2017 Period. Journal of Accounting and Finance Research, 7 (1), 195–202.