Main Article Content
Abstract
This study examines the impact of digital capabilities on supply chain innovation performance through digital innovation in manufacturing companies in Bogor. In the advancing digital era, an organization's ability to leverage digital technology is crucial for achieving a competitive advantage. The research adopts a quantitative approach using a questionnaire survey. Convenience sampling and snowball sampling methods were employed to gather a sample size of 133 respondents. The data were analyzed using Structural Equation Modeling (SEM) to test the relationships between absorptive capacity, supply chain resilience, and supply chain innovation performance. The results indicate that absorptive capacity positively influences supply chain innovation performance (P-value 0.0245 < 0.05) with a positive estimated value of 0.134. However, absorptive capacity does not significantly affect supply chain resilience (P-value 0.310 > 0.05). Additionally, supply chain resilience does not positively impact supply chain innovation performance, as shown by a P-value of 0.032 < 0.05 but with a negative estimated value of -0.134, indicating a negative effect. The hypothesis that absorptive capacity influences supply chain innovation performance through supply chain resilience is not supported. In conclusion, while absorptive capacity can directly enhance innovation performance, other factors such as risk management and supply source diversification need to be addressed to improve supply chain resilience. This study suggests that strengthening employee training and development will enhance absorptive capacity and recommends exploring additional factors that may facilitate the integration of absorptive capacity and innovation in the supply chain. Further qualitative research is needed to explore other factors that influence these relationships.
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References
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- Ávila, M. M. (2021). Competitive Advantage and Knowledge Absorptive Capacity: the Mediating Role of Innovative Capability. Journal of the Knowledge Economy, 13(1), 185–210. https://doi.org/https://doi.org/10.1007/s13132-020-00708-3
- Bazrkar, A., Aramoon, E., Hajimohammadi, M., & Aramoon, V. (2022). Improve Organizational Performance By Implementing the Dimensions of Total Quality Management With Respect To the Mediating Role of Organizational Innovation Capability. Studia Universitatis Vasile Goldis Arad, Economics Series, 32(4), 38–57. https://doi.org/10.2478/sues-2022-0018
- Dubey, R., Bryde, D. J., Dwivedi, Y. K., Graham, G., Foropon, C., & Papadopoulos, T. (2023). Dynamic digital capabilities and supply chain resilience: The role of government effectiveness. International Journal of Production Economics, 258(January), 108790. https://doi.org/10.1016/j.ijpe.2023.108790
- Dwivedi, Y. K., Ismagilova, E., Hughes, D. L., Carlson, J., Filieri, R., Jacobson, J., Jain, V., Karjaluoto, H., Kefi, H., Krishen, A. S., Kumar, V., Rahman, M. M., Raman, R., Rauschnabel, P. A., Rowley, J., Salo, J., Tran, G. A., & Wang, Y. (2021). Setting the future of digital and social media marketing research: Perspectives and research propositions. International Journal of Information Management, 59(July 2020), 102168. https://doi.org/10.1016/j.ijinfomgt.2020.102168
- Flatten, T. C., Engelen, A., Zahra, S. A., & Brettel, M. (2011). A measure of absorptive capacity : Scale development and validation q. European Management Journal, 29(2), 98–116. https://doi.org/10.1016/j.emj.2010.11.002
- Goaill, M. M., & Mohammed, A. A.-H. (2021). Does absorptive capacity moderate the relationship between entrepreneurial orientation and supply chain resilience? Cogent Business & Management, 8(1). https://doi.org/10.1080/23311975.2021.1962487
- Habib, A., Bao, Y., Nabi, N., Dulal, M., & Asha, A. A. (2021). Impact of Strategic Orientations on the Implementation of Green Supply Chain Management Practices and Sustainable Firm Performance. 1–21.
- Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/https://doi.org/10.1108/EBR-11-2018-0203
- Haryanto, J. V. A., & Lunarindiah, G. (2023). Pengaruh Strategi Manajemen Rantai Pasok Terhadap Kinerja Operasional Dengan Mediasi Kompetensi Organisasi Pada Usaha Mikro, Kecil Dan Menengah. Jurnal Ekonomi Trisakti, 3(1), 1187–1196. https://doi.org/http://dx.doi.org/10.25105/jet.v3i1.15978
- Id, K. P., & Liu, W. (2023). Is absorptive capacity the “panacea” for organizational development? A META analysis of absorptive capacity and firm performance from the perspective of constructivism. PLoS ONE, 18(2), 1–24. https://doi.org/10.1371/journal.pone.0282321
- Jiang, F., Isa, F., Ng, S. P., & Bhatti, M. (2023). The Impact of Supply Chain Integration to Supply Chain Responsiveness in Chinese Electronics Manufacturing Companies. SAGE Open, 13(4), 1–19. https://doi.org/10.1177/21582440231219070
- Jutidharabongse, J., Imjai, N., Pantaruk, S., Primta, L., & Aujirapongpan, S. (2024). Exploring the effect of management control systems on dynamic capabilities and sustainability performance: The role of open innovation strategy amidst COVID-19. Journal of Open Innovation: Technology, Market, and Complexity, 10(1), 100224. https://doi.org/10.1016/j.joitmc.2024.100224
- Karimi, J., & Walter, Z. (2015). Journal of Management Information The Role of Dynamic Capabilities in Responding to Digital Disruption : A Factor-Based Study of the Newspaper Industry. Journal of Management Information Systems, 32(1), 39–81. https://doi.org/10.1080/07421222.2015.1029380
- Khan, A., & Tao, M. (2022). Knowledge absorption capacity’sefficacy to enhance innovation performance through big data analytics and digital platform capability. Journal of Innovation & Knowledge, 7(4), 1–15. https://doi.org/https://doi.org/10.1016/j.jik.2022.100264
- Lane, P. J., Koka, B. R., & Pathak, S. (2019). The reification of absorptive capacity: A critical review and rejuvenation of the construct. Academy of Management Review, 31(4), 833–863.
- Lazuardy, A., Pratama, F. Y., Sulviawan, K. P., Dewani, S. C., Gunadarma, U., Gunadarma, U., Gunadarma, U., & Gunadarma, U. (2022). Ketertelusuran Dalam Rantai Pasok Makanan Beku Di CV Sakana Indo Prima. Jurnal Ilmiah Teknik, 1(1), 20–35. https://doi.org/https://doi.org/10.56127/juit.v1i1.571
- Leppe, E. P., & Karuntu, M. (2019). Analisis Manajemen Rantai Pasokan Industri Rumahan Tahu Di Kelurahan Bahu Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 7(1), 201–210.
- Maddeppungeng, A. (2017). Pengaruh Manajemen Rantai Pasok (MRP) pada Daya Saing dan Kinerja Perusahaan Jasa Konstruksi di DKI-Jakarta. Konstruksia, 8(2), 23–36. https://doi.org/https://jurnal.umj.ac.id/index.php/konstruksia/article/view/1745
- Mardhiyah, J. F., & Santosa, W. (2022). Pengaruh Kapabilitas Analitik Big Data terhadap Kinerja Rantai Pasok dengan Mediasi Ketahanan Rantai Pasok. Jembatan: Jurnal Ilmiah Manajemen, 19(2), 159–172.
- Mikalef, P., Wetering, R. Van De, & Krogstie, J. (2021). Information & Management Building dynamic capabilities by leveraging big data analytics : The role of organizational inertia. Information & Management, 58(6), 103412. https://doi.org/10.1016/j.im.2020.103412
- Müller, J. M., Buliga, O., & Voigt, K.-I. (2021). The role of absorptive capacity and innovation strategy in the design of industry 4.0 business Models - A comparison between SMEs and large enterprises. European Management Journal, 29(3), 333–343. https://doi.org/https://doi.org/10.1016/j.emj.2020.01.002
- Naimi, M. Al, Faisal, M. N., Sobh, R., & Sabir, L. Bin. (2022). A systematic mapping review exploring 10 years of research on supply chain resilience and reconfiguration. International Journal of Logistics Research and Applications, 25(8), 1191–1218. https://doi.org/10.1080/13675567.2021.1893288
- Novak, D. C., & Dooley, K. J. (2021). Whose resilience matters ? Addressing issues of scale in supply chain resilience. Journal of Business Logistics, 42(3), 323–3355. https://doi.org/10.1111/jbl.12270
- Oliveira-Dias, D. de, Marin, J. M. M., & Moyano-Fuentes, J. (2022). Lean and agile supply chain strategies the role of mature and emerging information technologies. The International Journal of Logistics Management, 33(5), 221–243. https://doi.org/https://www.emerald.com/insight/0957-4093.htm
- Patrucco, A. S., & Kähkönen, A.-K. (2021). Agility, adaptability, and alignment: new capabilities for PSM in a post-pandemic world. Journal of Purchasing and Supply Management, 27(4), 100719. https://doi.org/10.1016/j.pursup.2021.100719
- Picciotto, R. (2020). Evaluation and the Big Data Challenge. American Journal of Evaluation, 41(2), 166–181. https://doi.org/10.1177/1098214019850334
- Prakasa, Y., Sujoko, A., & Aziz, N. A. (2022). Absorptive Capacity and Innovation Capability: Assessing the Impact on SMEs Performance in the New Normal Era. Jurnal Ekonomi Bisnis Dan Kewirausahaan, 11(3), 325–344. https://doi.org/https://doi.org/10.26418/jebik.v11i3.57368
- Putranto, G. R., & Nursyamsiah, S. (2023). Pengaruh Ketahanan Rantai Pasokan terhadap Kinerja Perusahaan dan Keunggulan Bersaing : Studi Empiris UMKM di Kota Yogyakarta. Selekta Manajemen: Jurnal Mahasiswa Bisnis & Manajemen, 02(01), 1–17. https://doi.org/https://journal.uii.ac.id/selma/index
- Putri, F. P. (2020). Peningkatan Efektivitas Dan Efisiensi Manajemen Rantai Pasok Agroindustri Buah: Tinjauan Literatur Dan Riset Selanjutnya. Jurnal Teknologi Industri Pertanian, 30(3), 338–354. https://doi.org/https://doi.org/10.24961/j.tek.ind.pert.2020.30.3.338
- Riana, I. G., Rihayana, I. G., & D, K. R. I. A. (2019). Creating innovation through knowledge sharing and absorptive capacity. Polish Journal of Management Studies, 19(1), 338–352. https://doi.org/10.17512/pjms.2019.19.1.26
- Sabahi, S., & Parast, M. M. (2019). Firm innovation and supply chain resilience : a dynamic capability perspective. International Journal of Logistics: Research and Applications, 23(3), 254–269. https://doi.org/10.1080/13675567.2019.1683522
- Sakhawat-ur-rehman, Yasir, M., Majid, A., Khan, K., & Hayat, S. (2023). Role of inter-organizational knowledge acquisition in bringing green innovation in manufacturing SMEs: An investigation of green organizational culture and absorptive capacit. Pakistan Journal of Commerce and Social Sciences (PJCSS), 17(1), 92–114. https://doi.org/https://hdl.handle.net/10419/270921
- Salah, A., Ça˘glar, D., & Zoubi, K. (2023). The Impact of Production and Operations Management Practices in Improving Organizational Performance. Sustainability Article, 15(15140), 1–18.
- Satyaputra, P., Adam, M., Heri, E. I., & Isnurhadi, I. (2024). The Influence Of Dynamic Capabilities, Organizational Culture, And Organizational Justice On The Performance Of Indonesian National Police Members In South Sumatra Regional Police Through Talent Management Variables. Journal of Law and Sustainable Development, 12(1), 1–34.
- Scholten, K., & Schilder, S. (2015). The role of collaboration in supply chain resilience. The Role of Collaboration in Supply Chain Resilience Scholten, Kirstin; Schilder, Sanne Published in: S, 20(4), 471–484. https://doi.org/10.1108/SCM-11-2014-0386
- Siagian, H., Jiwa, Z., & Tarigan, H. (2021). Supply Chain Integration Enables Resilience , Flexibility and Innovation to Improve Business Performance in COVID-19 Era. Sustainability (Switzerland), 13(9), 1–19. https://doi.org/10.3390/su13094669
- Silva, G. M., Gomes, P. J., & Sarkis, J. (2019). The role of innovation in the implementation of green supply chain management practices. Business Strategy and the Environment, 28(5), 819–832. https://doi.org/10.1002/bse.2283
- Sugiyono, S. (2019). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Alphabet.
- Zahra, S. A., & George, G. (2020). Absorptive capacity: A review, reconceptualization, and extension. Academy of Management Review, 27(2), 185–203.
- Zhao, S., Jiang, Y., Peng, X., & Hong, J. (2019). Knowledge sharing direction and innovation performance in organizations: Do absorptive capacity and individual creativity matter? European Journal of Innovation Management, 24(2), 371–394. https://doi.org/10.1108/EJIM-09-2019-0244
References
Aisyah, H., Puspita, S., & Elizamihart, E. (2022). Resource-Based View: Strategi Umkm Di Sumatera Barat Untuk Mencapai Keunggulan Kompetitif. JMD : Jurnal Riset Manajemen & Bisnis Dewantara, 5(2), 109–120. https://doi.org/https://doi.org/10.26533/jmd.v5i2.1029
Ávila, M. M. (2021). Competitive Advantage and Knowledge Absorptive Capacity: the Mediating Role of Innovative Capability. Journal of the Knowledge Economy, 13(1), 185–210. https://doi.org/https://doi.org/10.1007/s13132-020-00708-3
Bazrkar, A., Aramoon, E., Hajimohammadi, M., & Aramoon, V. (2022). Improve Organizational Performance By Implementing the Dimensions of Total Quality Management With Respect To the Mediating Role of Organizational Innovation Capability. Studia Universitatis Vasile Goldis Arad, Economics Series, 32(4), 38–57. https://doi.org/10.2478/sues-2022-0018
Dubey, R., Bryde, D. J., Dwivedi, Y. K., Graham, G., Foropon, C., & Papadopoulos, T. (2023). Dynamic digital capabilities and supply chain resilience: The role of government effectiveness. International Journal of Production Economics, 258(January), 108790. https://doi.org/10.1016/j.ijpe.2023.108790
Dwivedi, Y. K., Ismagilova, E., Hughes, D. L., Carlson, J., Filieri, R., Jacobson, J., Jain, V., Karjaluoto, H., Kefi, H., Krishen, A. S., Kumar, V., Rahman, M. M., Raman, R., Rauschnabel, P. A., Rowley, J., Salo, J., Tran, G. A., & Wang, Y. (2021). Setting the future of digital and social media marketing research: Perspectives and research propositions. International Journal of Information Management, 59(July 2020), 102168. https://doi.org/10.1016/j.ijinfomgt.2020.102168
Flatten, T. C., Engelen, A., Zahra, S. A., & Brettel, M. (2011). A measure of absorptive capacity : Scale development and validation q. European Management Journal, 29(2), 98–116. https://doi.org/10.1016/j.emj.2010.11.002
Goaill, M. M., & Mohammed, A. A.-H. (2021). Does absorptive capacity moderate the relationship between entrepreneurial orientation and supply chain resilience? Cogent Business & Management, 8(1). https://doi.org/10.1080/23311975.2021.1962487
Habib, A., Bao, Y., Nabi, N., Dulal, M., & Asha, A. A. (2021). Impact of Strategic Orientations on the Implementation of Green Supply Chain Management Practices and Sustainable Firm Performance. 1–21.
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/https://doi.org/10.1108/EBR-11-2018-0203
Haryanto, J. V. A., & Lunarindiah, G. (2023). Pengaruh Strategi Manajemen Rantai Pasok Terhadap Kinerja Operasional Dengan Mediasi Kompetensi Organisasi Pada Usaha Mikro, Kecil Dan Menengah. Jurnal Ekonomi Trisakti, 3(1), 1187–1196. https://doi.org/http://dx.doi.org/10.25105/jet.v3i1.15978
Id, K. P., & Liu, W. (2023). Is absorptive capacity the “panacea” for organizational development? A META analysis of absorptive capacity and firm performance from the perspective of constructivism. PLoS ONE, 18(2), 1–24. https://doi.org/10.1371/journal.pone.0282321
Jiang, F., Isa, F., Ng, S. P., & Bhatti, M. (2023). The Impact of Supply Chain Integration to Supply Chain Responsiveness in Chinese Electronics Manufacturing Companies. SAGE Open, 13(4), 1–19. https://doi.org/10.1177/21582440231219070
Jutidharabongse, J., Imjai, N., Pantaruk, S., Primta, L., & Aujirapongpan, S. (2024). Exploring the effect of management control systems on dynamic capabilities and sustainability performance: The role of open innovation strategy amidst COVID-19. Journal of Open Innovation: Technology, Market, and Complexity, 10(1), 100224. https://doi.org/10.1016/j.joitmc.2024.100224
Karimi, J., & Walter, Z. (2015). Journal of Management Information The Role of Dynamic Capabilities in Responding to Digital Disruption : A Factor-Based Study of the Newspaper Industry. Journal of Management Information Systems, 32(1), 39–81. https://doi.org/10.1080/07421222.2015.1029380
Khan, A., & Tao, M. (2022). Knowledge absorption capacity’sefficacy to enhance innovation performance through big data analytics and digital platform capability. Journal of Innovation & Knowledge, 7(4), 1–15. https://doi.org/https://doi.org/10.1016/j.jik.2022.100264
Lane, P. J., Koka, B. R., & Pathak, S. (2019). The reification of absorptive capacity: A critical review and rejuvenation of the construct. Academy of Management Review, 31(4), 833–863.
Lazuardy, A., Pratama, F. Y., Sulviawan, K. P., Dewani, S. C., Gunadarma, U., Gunadarma, U., Gunadarma, U., & Gunadarma, U. (2022). Ketertelusuran Dalam Rantai Pasok Makanan Beku Di CV Sakana Indo Prima. Jurnal Ilmiah Teknik, 1(1), 20–35. https://doi.org/https://doi.org/10.56127/juit.v1i1.571
Leppe, E. P., & Karuntu, M. (2019). Analisis Manajemen Rantai Pasokan Industri Rumahan Tahu Di Kelurahan Bahu Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 7(1), 201–210.
Maddeppungeng, A. (2017). Pengaruh Manajemen Rantai Pasok (MRP) pada Daya Saing dan Kinerja Perusahaan Jasa Konstruksi di DKI-Jakarta. Konstruksia, 8(2), 23–36. https://doi.org/https://jurnal.umj.ac.id/index.php/konstruksia/article/view/1745
Mardhiyah, J. F., & Santosa, W. (2022). Pengaruh Kapabilitas Analitik Big Data terhadap Kinerja Rantai Pasok dengan Mediasi Ketahanan Rantai Pasok. Jembatan: Jurnal Ilmiah Manajemen, 19(2), 159–172.
Mikalef, P., Wetering, R. Van De, & Krogstie, J. (2021). Information & Management Building dynamic capabilities by leveraging big data analytics : The role of organizational inertia. Information & Management, 58(6), 103412. https://doi.org/10.1016/j.im.2020.103412
Müller, J. M., Buliga, O., & Voigt, K.-I. (2021). The role of absorptive capacity and innovation strategy in the design of industry 4.0 business Models - A comparison between SMEs and large enterprises. European Management Journal, 29(3), 333–343. https://doi.org/https://doi.org/10.1016/j.emj.2020.01.002
Naimi, M. Al, Faisal, M. N., Sobh, R., & Sabir, L. Bin. (2022). A systematic mapping review exploring 10 years of research on supply chain resilience and reconfiguration. International Journal of Logistics Research and Applications, 25(8), 1191–1218. https://doi.org/10.1080/13675567.2021.1893288
Novak, D. C., & Dooley, K. J. (2021). Whose resilience matters ? Addressing issues of scale in supply chain resilience. Journal of Business Logistics, 42(3), 323–3355. https://doi.org/10.1111/jbl.12270
Oliveira-Dias, D. de, Marin, J. M. M., & Moyano-Fuentes, J. (2022). Lean and agile supply chain strategies the role of mature and emerging information technologies. The International Journal of Logistics Management, 33(5), 221–243. https://doi.org/https://www.emerald.com/insight/0957-4093.htm
Patrucco, A. S., & Kähkönen, A.-K. (2021). Agility, adaptability, and alignment: new capabilities for PSM in a post-pandemic world. Journal of Purchasing and Supply Management, 27(4), 100719. https://doi.org/10.1016/j.pursup.2021.100719
Picciotto, R. (2020). Evaluation and the Big Data Challenge. American Journal of Evaluation, 41(2), 166–181. https://doi.org/10.1177/1098214019850334
Prakasa, Y., Sujoko, A., & Aziz, N. A. (2022). Absorptive Capacity and Innovation Capability: Assessing the Impact on SMEs Performance in the New Normal Era. Jurnal Ekonomi Bisnis Dan Kewirausahaan, 11(3), 325–344. https://doi.org/https://doi.org/10.26418/jebik.v11i3.57368
Putranto, G. R., & Nursyamsiah, S. (2023). Pengaruh Ketahanan Rantai Pasokan terhadap Kinerja Perusahaan dan Keunggulan Bersaing : Studi Empiris UMKM di Kota Yogyakarta. Selekta Manajemen: Jurnal Mahasiswa Bisnis & Manajemen, 02(01), 1–17. https://doi.org/https://journal.uii.ac.id/selma/index
Putri, F. P. (2020). Peningkatan Efektivitas Dan Efisiensi Manajemen Rantai Pasok Agroindustri Buah: Tinjauan Literatur Dan Riset Selanjutnya. Jurnal Teknologi Industri Pertanian, 30(3), 338–354. https://doi.org/https://doi.org/10.24961/j.tek.ind.pert.2020.30.3.338
Riana, I. G., Rihayana, I. G., & D, K. R. I. A. (2019). Creating innovation through knowledge sharing and absorptive capacity. Polish Journal of Management Studies, 19(1), 338–352. https://doi.org/10.17512/pjms.2019.19.1.26
Sabahi, S., & Parast, M. M. (2019). Firm innovation and supply chain resilience : a dynamic capability perspective. International Journal of Logistics: Research and Applications, 23(3), 254–269. https://doi.org/10.1080/13675567.2019.1683522
Sakhawat-ur-rehman, Yasir, M., Majid, A., Khan, K., & Hayat, S. (2023). Role of inter-organizational knowledge acquisition in bringing green innovation in manufacturing SMEs: An investigation of green organizational culture and absorptive capacit. Pakistan Journal of Commerce and Social Sciences (PJCSS), 17(1), 92–114. https://doi.org/https://hdl.handle.net/10419/270921
Salah, A., Ça˘glar, D., & Zoubi, K. (2023). The Impact of Production and Operations Management Practices in Improving Organizational Performance. Sustainability Article, 15(15140), 1–18.
Satyaputra, P., Adam, M., Heri, E. I., & Isnurhadi, I. (2024). The Influence Of Dynamic Capabilities, Organizational Culture, And Organizational Justice On The Performance Of Indonesian National Police Members In South Sumatra Regional Police Through Talent Management Variables. Journal of Law and Sustainable Development, 12(1), 1–34.
Scholten, K., & Schilder, S. (2015). The role of collaboration in supply chain resilience. The Role of Collaboration in Supply Chain Resilience Scholten, Kirstin; Schilder, Sanne Published in: S, 20(4), 471–484. https://doi.org/10.1108/SCM-11-2014-0386
Siagian, H., Jiwa, Z., & Tarigan, H. (2021). Supply Chain Integration Enables Resilience , Flexibility and Innovation to Improve Business Performance in COVID-19 Era. Sustainability (Switzerland), 13(9), 1–19. https://doi.org/10.3390/su13094669
Silva, G. M., Gomes, P. J., & Sarkis, J. (2019). The role of innovation in the implementation of green supply chain management practices. Business Strategy and the Environment, 28(5), 819–832. https://doi.org/10.1002/bse.2283
Sugiyono, S. (2019). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Alphabet.
Zahra, S. A., & George, G. (2020). Absorptive capacity: A review, reconceptualization, and extension. Academy of Management Review, 27(2), 185–203.
Zhao, S., Jiang, Y., Peng, X., & Hong, J. (2019). Knowledge sharing direction and innovation performance in organizations: Do absorptive capacity and individual creativity matter? European Journal of Innovation Management, 24(2), 371–394. https://doi.org/10.1108/EJIM-09-2019-0244