Main Article Content
Abstract
This study aims to investigate the impact of the digital economy on consumer preferences in the Metaverse era, focusing on the role of Non-Fungible Tokens (NFTs) and tokenization in changing purchase intentions. Using a mixed-methods approach, this study combines quantitative and qualitative analysis to gain a comprehensive understanding of the key determinants of consumer purchase intentions in a rapidly evolving digital context. The results of the quantitative analysis show that perceived value, trust in blockchain technology, and user experience significantly influence consumer purchase intentions towards NFTs. Qualitative analysis through in-depth interviews reveals that scarcity, digital ownership, and community involvement are the main factors driving NFT adoption, while lack of technological understanding and regulatory uncertainty are the main barriers. This study also introduces novelty through the use of machine learning-based sentiment analysis and social network analysis to explore the role of social interactions in the formation of purchase intentions. These findings make important contributions to the literature on the digital economy by offering new insights into consumer dynamics in the Metaverse and highlighting the need for marketing strategies that focus on creating community value and immersive user experiences. Practical implications of this study include the need for consumer education and clear regulations to increase NFT adoption, as well as marketing strategies that leverage the emotional value and scarcity of digital assets. This research contributes to a better understanding of consumer behavior in the digital age and offers recommendations for further research in this area.
Keywords
Article Details

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
References
- Alotni, M. A., & Elgazzar, S. E. (2020). Investigation of burnout, its associated factors and its effect on the quality of life of critical care nurses working in Buraydah Central Hospital at Qassim Region, Saudi Arabia. The Open Nursing Journal, 14, 120-130.
- Campayo, G. J., Puebla, G. M., & Herrera, M. P. (2016). Burnout syndrome and demotivation among health care personnel. Actas Dermo-Sifiliográficas, 107(5), 400-406.
- Carsel, S. (2018). Metodologi penelitian kesehatan dan pendidikan. Yogyakarta: Penebar Media.
- Davis, K., & Newstroom, J. W. (1985). Human behavior at work: Organization behavior (7th ed.). Singapore: McGraw Hill Publishing Co.
- Departemen Kesehatan RI. (1996). Pedoman praktik pemantauan gizi orang dewasa. Jakarta: Depkes.
- Fajarrid. (2011). Kedokteran gigi klinik. Surabaya: EGC.
- Goncalves, F., & Gaudencio, M. (2023). Burnout and quality of life in Portuguese healthcare professionals working in oncology and palliative care—a preliminary study. BMC Palliative Care, 22(155), 1-12.
- Kiling, I. Y., & Bunga, B. N. (2019). Pengukuran dan faktor kualitas hidup pada orang usia lanjut. Journal of Health Behavior Science, 1(3), 149–165.
- Mashuri, Y. A., Primaningtyas, W., & Hastuti, H. (2022). Burnout dan kualitas hidup civitas akademi masa pandemi covid-19: Studi di Universitas Sebelas Maret. Jurnal Biomedika, 14(1), 85-94.
- Maslach Burnout Inventory-Human Services Survey (MBI-HSS) versi bahasa Indonesia: Studi validasi konstruk pada anggota polis. (2020). Jurnal Kesehatan, 12(1), 88-94.
- Maslach, C. (2014). Handbook on prevention of burn-out and control. California: Mind Garden Inc.
- Maslach, C., Jackson, S. E., & Leiter, M. P. (2015). MBI: The Maslach burnout inventory: Manual. Palo Alto: Consulting Psychologists Press.
- McCormack, N., & Cotter, C. (2013). Managing burnout in the workplace: A guide for information. Witney: Chandos Publishing.
- Napitupulu, B. T., & Benedict, I. (2019). Hubungan penempatan dan pengembangan pegawaian dengan prestasi kerja pada Pardede International Hotel Medan. Jurnal Akomodasi Agung, 3(2), 123-130.
- Permatasari, E. D., & Damayanti, N. A. (2017). Analisis beban kerja tenaga kesehatan di Puskesmas Pacarkeling Surabaya. Jurnal Manajemen Kesehatan Indonesia, 5(1), 67-73.
- Porter, M. E. (2007). Strategi bersaing: Competitive strategy. Tangerang: Karisma Publishing Group.
- Purba, F., Hunfeld, J., Iskandarsyah, A., Fitriana, T., Sadarjoen, S., Passchier, J., & Busschbach, J. (2018). Quality of life of the Indonesian general population: Test-retest reliability and population norms of the EQ-5D-5L and WHOQOL-BREF. PLOS ONE, 13(5), 1-15. https://doi.org/10.1371/journal.pone.0197098
- Purwadianto. (2007). Prospek usaha klinik kesehatan Indonesia. Jakarta: ECG.
- Putri, B. D., Handayani, N. S., & Ekayafita, S. Z. (2021). The Indonesian version of SF-36 questionnaire: Validity and reliability testing in Indonesian healthcare workers who handle infectious diseases. Indian Journal of Forensic Medicine and Toxicology, 15(2), 3457-3463.
- Rahmalia, Y. (2015). Pengaruh reputasi klinik gigi terhadap rekomendasi dan loyalitas pasien. Jurnal Manajemen dan Pemasaran Jasa, 8(2), 187-198.
- Ratnaningrum, N., Susanti, I. H., & Kurniawan, W. E. (2024). Hubungan burnout dengan kualitas hidup pada perawat di RST Wijayakusuma Purwokerto. Jurnal Ilmiah Wahana Pendidikan, 10(10), 85-92.
- Republik Indonesia. (1969). Undang-Undang Nomor 14 Tahun 1969.
- Republik Indonesia. (2003). Undang-Undang Nomor 13 Tahun 2003 tentang Ketenagakerjaan.
- Salim, O. C., Sudharma, N. I., & Kusumaratna, R. K. (2007). Validitas dan reliabilitas World Health Organization Quality of Life-BREF untuk mengukur kualitas hidup lanjut usia. Universa Medicina, 26(1), 27-34.
- Soedarjadi. (2009). Hak dan kewajiban pekerja pengusaha. Yogyakarta: Pustaka Yustisia.
- Sudirman, J. (2022). Dimensi pengukuran kualitas hidup di beberapa negara. Jurnal Pallangga Praja, 4(1), 12-20.
- Sujanah, W., Pratiwi, A. D., & Akifah, A. (2021). Faktor-faktor yang berhubungan dengan burnout syndrome pada perawat di RSUD Bahteramas, Sulawesi Tenggara. Jurnal Kesehatan Masyarakat (Undip), 9(5), 675–680. https://doi.org/10.14710/jkm.v9i5.30697
- Suprajitno. (2016). Pengantar riset keperawatan. Jakarta Selatan: Pusdik SDM Kesehatan.
- Tandilangi, A. A., & Ticoalu, J. (2022). Hubungan burnout dengan kualitas hidup pada perawat di RSUD Maria Walanda Maramis. Jurnal Kesehatan Indonesia, 5(2), 102-110.
- Tanudjaya, P. K. (2014). Pengaruh kualitas pelayanan klinik gigi terhadap kepuasan dan kepercayaan pasien sehingga meningkatkan keinginan untuk berobat kembali. Jurnal Manajemen dan Pemasaran Jasa, 10(3), 211-220.
- Ulfa, L., Muchlis, N., & Sundari. (2022). Pengaruh beban kerja dokter gigi terhadap tingkat kepuasan kerja dan kinerja saat pandemi covid di Klinik Kimia Farma Kota Makassar. Journal of Muslim Community Health (JMCH), 5(1), 25-32.
- Vega, L., & Toscano, W. (2018). Handbook of leisure, physical activity, sports, recreation, and quality of life. Buenos Aires: Springer.
- Wahyono, T. E. (2022). Strategi peningkatan kinerja karyawan. Jurnal Ekonomi dan Manajemen, 2(2), 45-52.
- WHOQOL Group. (1993). Study protocol for the World Health Organization project to develop a quality of life assessment instrument (the WHOQOL). Quality of Life Research, 2, 153-159.
- Yulianti, H. (2020). Maslach burnout inventory-Human Services Survey (MBI-HSS) versi bahasa Indonesia: Studi validasi konstruk pada anggota polis. Jurnal Psikologi Indonesia, 10(3), 145-152.
References
Alotni, M. A., & Elgazzar, S. E. (2020). Investigation of burnout, its associated factors and its effect on the quality of life of critical care nurses working in Buraydah Central Hospital at Qassim Region, Saudi Arabia. The Open Nursing Journal, 14, 120-130.
Campayo, G. J., Puebla, G. M., & Herrera, M. P. (2016). Burnout syndrome and demotivation among health care personnel. Actas Dermo-Sifiliográficas, 107(5), 400-406.
Carsel, S. (2018). Metodologi penelitian kesehatan dan pendidikan. Yogyakarta: Penebar Media.
Davis, K., & Newstroom, J. W. (1985). Human behavior at work: Organization behavior (7th ed.). Singapore: McGraw Hill Publishing Co.
Departemen Kesehatan RI. (1996). Pedoman praktik pemantauan gizi orang dewasa. Jakarta: Depkes.
Fajarrid. (2011). Kedokteran gigi klinik. Surabaya: EGC.
Goncalves, F., & Gaudencio, M. (2023). Burnout and quality of life in Portuguese healthcare professionals working in oncology and palliative care—a preliminary study. BMC Palliative Care, 22(155), 1-12.
Kiling, I. Y., & Bunga, B. N. (2019). Pengukuran dan faktor kualitas hidup pada orang usia lanjut. Journal of Health Behavior Science, 1(3), 149–165.
Mashuri, Y. A., Primaningtyas, W., & Hastuti, H. (2022). Burnout dan kualitas hidup civitas akademi masa pandemi covid-19: Studi di Universitas Sebelas Maret. Jurnal Biomedika, 14(1), 85-94.
Maslach Burnout Inventory-Human Services Survey (MBI-HSS) versi bahasa Indonesia: Studi validasi konstruk pada anggota polis. (2020). Jurnal Kesehatan, 12(1), 88-94.
Maslach, C. (2014). Handbook on prevention of burn-out and control. California: Mind Garden Inc.
Maslach, C., Jackson, S. E., & Leiter, M. P. (2015). MBI: The Maslach burnout inventory: Manual. Palo Alto: Consulting Psychologists Press.
McCormack, N., & Cotter, C. (2013). Managing burnout in the workplace: A guide for information. Witney: Chandos Publishing.
Napitupulu, B. T., & Benedict, I. (2019). Hubungan penempatan dan pengembangan pegawaian dengan prestasi kerja pada Pardede International Hotel Medan. Jurnal Akomodasi Agung, 3(2), 123-130.
Permatasari, E. D., & Damayanti, N. A. (2017). Analisis beban kerja tenaga kesehatan di Puskesmas Pacarkeling Surabaya. Jurnal Manajemen Kesehatan Indonesia, 5(1), 67-73.
Porter, M. E. (2007). Strategi bersaing: Competitive strategy. Tangerang: Karisma Publishing Group.
Purba, F., Hunfeld, J., Iskandarsyah, A., Fitriana, T., Sadarjoen, S., Passchier, J., & Busschbach, J. (2018). Quality of life of the Indonesian general population: Test-retest reliability and population norms of the EQ-5D-5L and WHOQOL-BREF. PLOS ONE, 13(5), 1-15. https://doi.org/10.1371/journal.pone.0197098
Purwadianto. (2007). Prospek usaha klinik kesehatan Indonesia. Jakarta: ECG.
Putri, B. D., Handayani, N. S., & Ekayafita, S. Z. (2021). The Indonesian version of SF-36 questionnaire: Validity and reliability testing in Indonesian healthcare workers who handle infectious diseases. Indian Journal of Forensic Medicine and Toxicology, 15(2), 3457-3463.
Rahmalia, Y. (2015). Pengaruh reputasi klinik gigi terhadap rekomendasi dan loyalitas pasien. Jurnal Manajemen dan Pemasaran Jasa, 8(2), 187-198.
Ratnaningrum, N., Susanti, I. H., & Kurniawan, W. E. (2024). Hubungan burnout dengan kualitas hidup pada perawat di RST Wijayakusuma Purwokerto. Jurnal Ilmiah Wahana Pendidikan, 10(10), 85-92.
Republik Indonesia. (1969). Undang-Undang Nomor 14 Tahun 1969.
Republik Indonesia. (2003). Undang-Undang Nomor 13 Tahun 2003 tentang Ketenagakerjaan.
Salim, O. C., Sudharma, N. I., & Kusumaratna, R. K. (2007). Validitas dan reliabilitas World Health Organization Quality of Life-BREF untuk mengukur kualitas hidup lanjut usia. Universa Medicina, 26(1), 27-34.
Soedarjadi. (2009). Hak dan kewajiban pekerja pengusaha. Yogyakarta: Pustaka Yustisia.
Sudirman, J. (2022). Dimensi pengukuran kualitas hidup di beberapa negara. Jurnal Pallangga Praja, 4(1), 12-20.
Sujanah, W., Pratiwi, A. D., & Akifah, A. (2021). Faktor-faktor yang berhubungan dengan burnout syndrome pada perawat di RSUD Bahteramas, Sulawesi Tenggara. Jurnal Kesehatan Masyarakat (Undip), 9(5), 675–680. https://doi.org/10.14710/jkm.v9i5.30697
Suprajitno. (2016). Pengantar riset keperawatan. Jakarta Selatan: Pusdik SDM Kesehatan.
Tandilangi, A. A., & Ticoalu, J. (2022). Hubungan burnout dengan kualitas hidup pada perawat di RSUD Maria Walanda Maramis. Jurnal Kesehatan Indonesia, 5(2), 102-110.
Tanudjaya, P. K. (2014). Pengaruh kualitas pelayanan klinik gigi terhadap kepuasan dan kepercayaan pasien sehingga meningkatkan keinginan untuk berobat kembali. Jurnal Manajemen dan Pemasaran Jasa, 10(3), 211-220.
Ulfa, L., Muchlis, N., & Sundari. (2022). Pengaruh beban kerja dokter gigi terhadap tingkat kepuasan kerja dan kinerja saat pandemi covid di Klinik Kimia Farma Kota Makassar. Journal of Muslim Community Health (JMCH), 5(1), 25-32.
Vega, L., & Toscano, W. (2018). Handbook of leisure, physical activity, sports, recreation, and quality of life. Buenos Aires: Springer.
Wahyono, T. E. (2022). Strategi peningkatan kinerja karyawan. Jurnal Ekonomi dan Manajemen, 2(2), 45-52.
WHOQOL Group. (1993). Study protocol for the World Health Organization project to develop a quality of life assessment instrument (the WHOQOL). Quality of Life Research, 2, 153-159.
Yulianti, H. (2020). Maslach burnout inventory-Human Services Survey (MBI-HSS) versi bahasa Indonesia: Studi validasi konstruk pada anggota polis. Jurnal Psikologi Indonesia, 10(3), 145-152.