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Abstract
This study aims to analyze the influence of green human resource management on green service behavior mediated by corporate social responsibility at PT X. The study uses green service behavior variable indicators, namely extra-role green service and intra-role green service. The method used in sampling is nonprobability sampling of 127 respondents. Primary data collection using a questionnaire method. This study uses validity, reliability, normality, heteroscedasticity, linearity, simple linear regression analysis, t-test, coefficient of determination test, path analysis, and path coefficient. The results of the study showed that: (1) Green human resource management has a significant positive effect on extra-role green service. (2) Green human resource management has a significant positive effect on intra-role green service. (3) Green human resource management has a significant positive effect on corporate social responsibility. (4) Corporate social responsibility does not have a significant positive effect on extra-role green service. (5) Corporate social responsibility has a significant positive effect on intra-role green service. (6) Green human resource management and corporate social responsibility have a simultaneous influence on extra-role green service. (7) Green human resource management and corporate social responsibility have a simultaneous influence on intra-role green service.
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References
- Aboramadan, M. (2022). The effect of green HRM on employee green behaviors in higher education: The mediating mechanism of green work engagement. International Journal of Organizational Analysis, 30(1), 7–23. https://doi.org/10.1108/IJOA-05-2020-2190
- Alyahya, M., Aliedan, M., Agag, G., & Abdelmoety, Z. H. (2023). The antecedents of hotels’ green creativity: The role of green HRM, environmentally specific servant leadership, and psychological green climate. Sustainability, 15(3), 2629. https://doi.org/10.3390/su15032629
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- Sabokro, M., Masud, M., & Kayedian, A. (2021). The effect of green human resources management on corporate social responsibility, green psychological climate, and employees’ green behavior. Journal of Cleaner Production, 313, 127963. https://doi.org/10.1016/j.jclepro.2021.127963
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- Wang, Q., Sobhani, F. A., Masud, M. A. K., & Akter, S. (2023). Green human resource management and job pursuit intention: Mediating role of corporate social responsibility and organizational reputation. Environmental Research Communications, 5(7). https://doi.org/10.1088/2515-7620/acda81
- Xu, L., Cherian, J., Zaheer, M., Sial, M. S., Comite, U., Cismas, L. M., Cristia, & Oláh, J. (2022). The role of healthcare employees’ pro-environmental behavior for de-carbonization: An energy conservation approach from CSR perspective. Energies, 15(9), 1–18. https://doi.org/10.3390/en15093429
- Zamzamy, M. V., & Suryani, T. (2024). Peran green human resource management terhadap green service behavior dengan green psychological climate sebagai pemediasi. Jurnal Manajerial, 11(1), 63–76. https://doi.org/10.30587/jurnalmanajerial.v11i01.6464
- Zhang, B., Yang, L., Cheng, X., & Chen, F. (2021). How does employee green behavior impact employee well-being? An empirical analysis. International Journal of Environmental Research and Public Health, 18(4), 1669. https://doi.org/10.3390/ijerph18041669.
References
Aboramadan, M. (2022). The effect of green HRM on employee green behaviors in higher education: The mediating mechanism of green work engagement. International Journal of Organizational Analysis, 30(1), 7–23. https://doi.org/10.1108/IJOA-05-2020-2190
Alyahya, M., Aliedan, M., Agag, G., & Abdelmoety, Z. H. (2023). The antecedents of hotels’ green creativity: The role of green HRM, environmentally specific servant leadership, and psychological green climate. Sustainability, 15(3), 2629. https://doi.org/10.3390/su15032629
Antika, R., & Suryani, T. (2024). Pengaruh manajemen sumber daya manusia ramah lingkungan terhadap perilaku green service dengan tanggung jawab sosial perusahaan sebagai pemediasi. Jurnal Manajemen Strategi dan Aplikasi Bisnis, 7(1), 121–136. https://doi.org/10.36407/jmsab.v7i1.1188
Emilisa, N., Michelle, & Lunarindiah, G. (2020). Consequences of green human resource management: Perspective of professional event organizer employees in Jakarta. Review of Integrative Business and Economics Research, 9(1), 361–372.
Ghozali, I. (2013). Aplikasi analisis multivariate dengan program IBM SPSS 21. Badan Penerbit Universitas Diponegoro.
Giantika, G. G., & Qona’ah, S. (2024). PLN CSR program through community empowerment at Saguling Dam, Citarum River, Bandung, West Java. Golden Ratio of Data in Summary, 4(2), 903–910. https://doi.org/10.52970/grdis.v4i2.735
Isrososiawan, S., Rahayu, A., & Wibowo, L. A. (2021). Green human resource management mendukung kinerja lingkungan industri perhotelan. Jurnal Co Management, 3(2), 457–470. https://doi.org/10.32670/comanagement.v3i2.425
Krisna, A., & Emilia, N. (2023). Pengaruh green human resource management dan corporate governance terhadap job pursuit intention melalui corporate social responsibility. Jurnal Pendidikan Tambusai, 7(3), 1–12.*
Kristian, A., Waruwu, P., Laila, O., Mendrofa, Y., & Zalukhu, Y. (2025). The effect of social media marketing on VCO purchasing decisions at Osseda Folala Cooperative. Golden Ratio of Data in Summary, 5, 229–244.
Kumandang, C., & Hendriyeni, N. S. (2021). Corporate social responsibility, corporate governance, dan manajemen laba pada perusahaan manufaktur di Indonesia tahun 2015–2019. Journal of Management and Business Review, 18(2), 94–109. https://doi.org/10.34149/jmbr.v18i2.273
Maharani, M. (2025). Corporate social responsibility and organizational citizenship behavior: Mediating role of psychological capital, affective commitment, and prosocial motivation. Jurnal Fokus Manajemen Bisnis, 15(1). https://doi.org/10.12928/fokus.v15i1.12189
Sabokro, M., Masud, M., & Kayedian, A. (2021). The effect of green human resources management on corporate social responsibility, green psychological climate, and employees’ green behavior. Journal of Cleaner Production, 313, 127963. https://doi.org/10.1016/j.jclepro.2021.127963
Sugiyono. (2015). Metode penelitian kuantitatif, kualitatif, dan R&D. Alfabeta.
Wang, Q., Sobhani, F. A., Masud, M. A. K., & Akter, S. (2023). Green human resource management and job pursuit intention: Mediating role of corporate social responsibility and organizational reputation. Environmental Research Communications, 5(7). https://doi.org/10.1088/2515-7620/acda81
Xu, L., Cherian, J., Zaheer, M., Sial, M. S., Comite, U., Cismas, L. M., Cristia, & Oláh, J. (2022). The role of healthcare employees’ pro-environmental behavior for de-carbonization: An energy conservation approach from CSR perspective. Energies, 15(9), 1–18. https://doi.org/10.3390/en15093429
Zamzamy, M. V., & Suryani, T. (2024). Peran green human resource management terhadap green service behavior dengan green psychological climate sebagai pemediasi. Jurnal Manajerial, 11(1), 63–76. https://doi.org/10.30587/jurnalmanajerial.v11i01.6464
Zhang, B., Yang, L., Cheng, X., & Chen, F. (2021). How does employee green behavior impact employee well-being? An empirical analysis. International Journal of Environmental Research and Public Health, 18(4), 1669. https://doi.org/10.3390/ijerph18041669.