Main Article Content
Abstract
This study aims to examine the influence of perceived influencer trustworthiness and perceived quality on the intention to purchase beauty products with attitude toward the brand as a moderation variable. This study uses a quantitative approach with a questionnaire method. The data used is primary data, which is directly obtained from the respondents' answers through questionnaires. The distribution of the questionnaire is carried out through the Google Form platform by sending a link that contains the arrangement of questions and respondents' biodata. The analysis was carried out with the help of the IBM SPSS statistical program version 26. The results of the study show that Perceived Influencer Trustworthiness has a negative and insignificant effect on the Intention to Purchase of beauty products. Perceived Quality has a negative and insignificant effect on the Intention to Purchase of beauty products. Perceived Influencer Trustworthiness and Perceived Quality do not have a stimulant effect on the Intention to Purchase of beauty products. Attitude Toward the Brand is not able to moderate the influence of Perceived Influencers on the Intention to Purchase of beauty products. Attitude Toward the Brand is not able to moderate the influence of Perceived Quality on the Intention to Purchase of beauty products.
Keywords
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References
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References
Aaker, D. A. (2018). Manajemen Ekuitas Merek: Memanfaatkan Nilai Dari Suatu Merek. Jakarta: Penerbit Mitra.
Aaker, D. A. (2021). Managing brand equity: Capitalizing on the value of a brand name. Free Press.
Aaker, D. A. (2023). Manajemen Ekuitas Merek: Memanfaatkan Nilai Dari Suatu. Merek.(A. Ananda, Ed.). Jakarta: Penerbit Mitra.
Ahn, J., & Kim, J. (2022). The role of trait and emotion in cruise customers’ impulsive buying behavior: an empirical study. Journal of Strategic Marketing, 30(3), 320–333.
Akoglu, H. E., & Özbek, O. (2022). The effect of brand experiences on brand loyalty through perceived quality and brand trust: a study on sports consumers. Asia Pacific Journal of Marketing and Logistics, 34(10), 2130–2148.
Arora, LokeshSharma, B. K., & Bhatt, V. K. (2021). Influencer marketing-an instrument for the proliferation of the digital occurrence. International Journal of Enterprise Network Management, 12(4), 340–357.
Asosiasi Penyelenggara Jasa Internet Indonesia. (2024). Data Riset PenggunaInternet di Indonesia Tahun 2024. . . Https://Apjii.or.Id/Berita/d/Apjii-Jumlah- Pengguna-Internet-Indonesia-Tembus-221-Juta- Orang#:~:Text=APJII%20Jumlah%20Pengguna%20Internet%20Indonesia,Ji Wa%20penduduk%20Indonesia%20tahun%202023.
Batra, R., & Keller, K. L. (2016). Integrating marketing communications: New findings, new lessons, and new ideas. Journal of Marketing, 80(6), 122–145. https://doi.org/10.1509/jm.15.0419
Buil, I., Martínez, E., & Matute, J. (2019). Transformational leadership and employee performance: The role of identification, engagement, and proactive personality. International Journal of Hospitality Management, 77(May), 64–75. https://doi.org/10.1016/j.ijhm.2018.06.014
Carter, D. (2016). Hustle and Brand: The Sociotechnical Shaping of Influence. Social Media and Society, 2(3). https://doi.org/10.1177/2056305116666305
Castillo Fernández. (2019). The role of digital influencers in brand recommendation: examining their impact on engagement, expected value, and purchase intention. Economic Policy, 2116, 0–33.
Chetioui, Y., Benlafqih, H., & Lebdaoui, H. (2020). How fashion influencers contribute to consumers’ purchase intention. Journal of Fashion Marketing and Management, 24(3), 361–380. https://doi.org/10.1108/JFMM-08-2019-0157
Chuang, L.-W., & Hsu, C.-S. (2019). Understanding online shopping intention: the roles of four types of trust and their antecedents. Internet Research, 24(3), 332–352.
Cresentia, A., & Nainggolan, R. (2021). Pengaruh Kredibilitas Dan Trustworthiness Beauty Influencer Di Instagram Terhadap Keputusan Pembelian Produk Kosmetik Wardah. Performa, 6(6), 526–535. https://doi.org/10.37715/jp.v6i6.2156
Darmawan, D., & Grenier, E. (2021). Competitive Advantage and Service Marketing Mix. Journal of Social Science Studies (JOS3), 1(2), 75–80. https://doi.org/10.56348/jos3.v1i2.9
Djafarova, E., & Trofimenko, O. (2019). ‘Instafamous’–credibility and self-presentation of micro-celebrities on social media. Information, Communication & Society, 22(10), 1432–1446.
Dutta, K., Sharma, K., & Goyal, T. (2020). Customer’s digital advocacy: the impact of reviews and influencers in building trust for tourism and hospitality services. Worldwide Hospitality and Tourism Themes, 13(2), 260–274. https://doi.org/10.1108/WHATT-09-2020-0123
Dzhafarova, E., & Trofimenko, O. (2019). ‘Instafamous’–credibility and self-presentation of micro-celebrities on social media. Information Communication and Society, 22(10), 1432–1446.
Fakhrul, Y. R. (2018). Effect of Compensation, Competencies, and Organizational Culture on Organizational Commitment: Its Implications on Experts' Performance of Construction Services Company in Jambi Province. International Journal of Advances in Management and Economics, 7(September), 2–29. www.managementjournal.info
Ferdinand, A. (2006). Metode penelitian manajemen. Semarang: Badan Penerbit Universitas Diponegoro.
Fraenkel, J., & Wallen, N. (2012). How to Design and Evaluate Research in Education, 10th ed. Boston: McGraw-Hill Higher Education.
Freberg, K., Graham, K., McGaughey, K., & Freberg, L. A. (2021). Who are the social media influencers? A study of public perceptions of personality. Public Relations Review, 37(1), 90–92. https://doi.org/10.1016/j.pubrev.2010.11.001
Gabriela, K. E., & Nugroho, A. Y. A. (2021). Analisis Pengaruh Source Credibility Dan Endorser Nationality Terhadap Minat Beli Produk Maybelline. Ejournal.Atmajaya. Ac.Id, 13(2), 32–52. https://ejournal.atmajaya.ac.id/index.php/transaksi/article/view/3403
Ghozali, I. (2016). Aplikasi analisis multivariete dengan program IBM SPSS 25. Univ. Diponegoro Press : Semarang.
Ghozali, I. (2021). Aplikasi analisis multivariete dengan program IBM SPSS 26. Badan Penerbit Universitas Diponegoro.
Gluckman, M. (2017). Politics, law, and ritual in tribal society. Taylorfrancis.Com.
Hariyanti, N. T., & Wirapraja, A. (2018). Pengaruh Influencer Marketing Sebagai Strategi Pemasaran Digital Era Moderen (Sebuah studi literatur). Jurnal Manajemen Dan Inovasi (MANOVA), 1(2), 14–23. https://doi.org/10.15642/manova.v1i2.350
Homburg, C., Vomberg, A., Enke, M., & Grimm, P. H. (2015). The loss of the marketing department’s influence: Is it really happening? And why worry? Journal of the Academy of Marketing Science, 43(1), 1–13. https://doi.org/10.1007/s11747-014-0416-3
Hwang, K., & Zhang, Q. (2018). Influence of parasocial relationship between digital celebrities and their followers on followers’ purchase and electronic word-of-mouth intentions, and persuasion knowledge. Computers in Human Behavior, 87, 155–173.
Jennifer Aaker. (2021). Dimensions of Brand Personality. Journal of. Marketing Research.
Jennifer Aaker. (2022). Dimensions of Brand Personality. Journal of. Marketing Research.
Kementerian Koordinator Bidang Perekonomian. (2024). Pertumbuhan fenomenal industri kosmetik di Indonesia. Kementerian Koordinator Bidang Perekonomia.
Khamis, S., Ang, L., & Welling, R. (2020). Self-branding, ‘micro-celebrity’ and the rise of Social Media Influencers. Celebrity Studies, 8(2), 191–208. https://doi.org/10.1080/19392397.2016.1218292
Khan, I., & Fatma, M. (2019). Connecting the dots between CSR and brand loyalty: the mediating role of brand experience and brand trust. International Journal of Business Excellence, 17(4), 439–455.
Khan, M. N., Ashraf, M. A., Seinen, D., Khan, K. U., & Laar, R. A. (2020). Social Media for Knowledge Acquisition and Dissemination: The Impact of the COVID-19 Pandemic on Collaborative Learning Driven Social Media Adoption. Frontiers in Psychology, 12(May), 1–13. https://doi.org/10.3389/fpsyg.2021.648253
Kim, H.-W., & Lee, H. J. (2017). Examining the effects of personalized app recommender systems on purchase intention: a self and social-interaction perspective. Journal of Electronic Commerce Research, 18(1).
Kim, S.-H., & Lee, D. H. (2016). The effects of personality traits and congruity on customer satisfaction and brand loyalty: Evidence from coffee shop customers. In Advances in Hospitality and Leisure (pp. 3–33). Emerald Group Publishing Limited.
Kompas. (2023). Warganet Putuskan Beli karena Ikuti ”Influencer”. Kompas.Id. https://www.kompas.id/baca/ekonomi/2023/10/05/warganet-putuskan-beli-karena-ikuti-influencer
Kotler, P., & Armstrong, G. (2018). Principles of management. England: Pearson, 1–576. https://doi.org/10.4324/9781315246079
Kotler, P., & Keller, K. L. (2008). Manajemen Pemasaran Edisi 12 Jilid 1 & 2. Jakarta: PT. Indeks.
Kotler, P., & Keller, K. L. (2016). Marketing Management, New Jersey: Pearson Prentice Hall. Inc.
Krizanova, A., Lazaroiu, G., Gajanova, L., Kliestikova, J., Nadanyiova, M., & Moravcikova, D. (2019). The effectiveness of marketing communication and the importance of its evaluation in an online environment. Sustainability (Switzerland), 11(24), 1–19. https://doi.org/10.3390/su11247016
Kudeshia, C., & Kumar, A. (2017). Social eWOM: Does it affect the brand attitude and purchase intention of brands? Management Research Review, 40(3), 310–330. https://doi.org/10.1108/MRR-07-2015-0161
Kuo, H.-C., Nakhata, & Chinintorn. (2019). The impact of electronic word-of-mouth on customer satisfaction. Journal of Marketing Theory and Practice, 27(3), 331–348.
Lemon, K. N., & Verhoef, P. C. (2016). Understanding customer experience throughout the customer journey. Journal of Marketing, 80(6), 69–96. https://doi.org/10.1509/jm.15.0420
Liang, H. L., & Lin, P. I. (2018). Influence of multiple endorser-product patterns on purchase intention: An interpretation of the elaboration likelihood model. International Journal of Sports Marketing and Sponsorship, 19(4), 415–432. https://doi.org/10.1108/IJSMS-03-2017-0022
Lie, S. (2022). Pengaruh Influencer Marketing pada Instagram terhadap Brand Awareness Secondate di Jakarta/Shearent Lie/60180075/Pembimbing: Tony Sitinjak. Eprints.Kwikkiangie.
Lou, C., & Yuan, S. (2019). Influencer marketing: How message value and credibility affect consumer trust of branded content on social media. Journal of Interactive Advertising, 19(1), 58–73.
Octaviani, F., & Selamat, F. (2023). Pengaruh Kredibilitas Influencer Terhadap Intensi Pembelian Produk Fashion Melalui Kepercayaan Merek Pada Pengguna Instagram Di Jakarta. Jurnal Muara Ilmu Ekonomi Dan Bisnis, 7(2), 274–285. https://doi.org/10.24912/jmieb.v7i2.23151
Michelle Chibaba. (2023). The Role Of Media Advertising And Word Of Mouth On The Purchase Decision Of Miniso Products In Palembang City. Shaping the Sustainable Future: Trends and Insights in Economics, Business, Management, and Information Technology, 13.
Mulyana, & Rahmawati, F. (2021). Pengaruh Brand Image dan Produk Knowledge Terhadap Purchase Intention Produk Workshop From Home di Top Coach Indonesia. JAMBIS: Jurnal Administrasi Bisnis, 1(5), 432–443.
Nielsen, C. (2015). The sustainability imperative: new insights on consumer expectations. Nielsen Company, New York.
Ohanian, R. (1990). Construction and validation of a scale to measure celebrity endorsers’ perceived expertise, trustworthiness, and attractiveness. Journal of Advertising, 19(3), 39–52.
Penyelenggara Jasa Internet Indonesia)APJII (Asosiasi. (2024). Internet Indonesia. Survei Penetrasi Internet Indonesia, 1–90.
Populix. (2022). Platform E-commerce Masih Jadi Pilihan untuk Belanja. Populix.Com. https://info.populix.co/articles/report/the-social-commerce-in-indonesia/
Prasetyo, B. D., Febriani, N. S., Asmara, W. W., Tamitiadini, D. D., Destrity, N. A., Avina, D. A. A., & Illahi, A. K. (2018). Komunikasi pemasaran terpadu: pendekatan tradisional hingga era media baru. StaiaPress.
Purnamaningsih, P., & Rizkalla, N. (2020). The Role of Parasocial Interaction on Consumers’ Intention to Purchase Beauty Products. Revista CEA, 6(12), 13–27.
Rabiah, R. (2020). Pengaruh Kualitas Produk Harga Dan Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Rumah Makan Nesmilo Di Samarinda. Jurnal Administrasi Bisnis Fisipol Unmul, 8(1), 65. https://doi.org/10.54144/jadbis.v8i1.3259
Riyanto, S., & Hatmawan, A. A. (2020). Metode riset penelitian kuantitatif penelitian di bidang manajemen, teknik, pendidikan dan eksperimen. Deepublish.
Schiffman, L. G., & Wisenblit, J. (2019). Consumer Behavior | By Pearson. Pearson Education.
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