PUTRI, Tiara Amalia; SAPUTRO, Budi Purnomo. Total Quality Management Practices and Operational Performance in Business-to-Business Services: An Empirical Study of PT Pratama Mitra Sejati. Golden Ratio of Mapping Idea and Literature Format, [S. l.], v. 6, n. 4, p. 2867–2890, 2026. DOI: 10.52970/grmilf.v6i4.2660. Disponível em: https://www.goldenratio.id/index.php/grmilf/article/view/2660. Acesso em: 18 oct. 2026.