Saputra, G. A. G., Supriyadi, D., & Setiawan, R. (2025). The Influence of Service Quality and Product Quality on Customer Retention with Customer Satisfaction as a Mediating Variable. Golden Ratio of Mapping Idea and Literature Format, 6(1), 367–382. https://doi.org/10.52970/grmilf.v6i1.1626