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Abstract
Organizational development requires human resources. Professional organizations manage systems and organizational mechanisms of existing resources to support flexible change responses. Hospitals, as one of the service industries with a very complex business process, certainly have enormous potential for optimization and efficiency improvements. The study aims to explore the relationship between emotional intelligence and team performance during the inter-institutionalized collaboration work process. This study was conducted in hospitals in South Sulawesi and Central Sulawesi Province. The study lasted for 6 (six) months in 2017. The sampling was done using cluster method and stratified random sampling based on Hospital Type and level of Health Officers. The data analysis approach used in this study was Partial Least Square (PLS) using WarpPLS software. The results show that emotional intelligence significantly and positively affected the team performance with a path coefficient value of 0.138 and a p-value (of 0.050). Based on the data analysis results, there is a significant direct influence between Emotional intelligence and team performance.
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References
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References
Abdi, H. (2021). Partial Least Square Regression PLS-Regression. Retrieved from http://www.utd.edu/
Anger, H. Elfenbein. (2005). Linking Emotional Intelligence and Performance at Work
Baker, G. R. (2011). The contribution of case study research to knowledge of improving quality of care. BMJ Quality & Safety, 20 Suppl 1(Suppl 1), i30-5. https://doi.org/10.1136/bmjqs.2010.046490
Bate, S. P., & Robert, G. (2002). Knowledge management and communities of practice in the private sector: lessons for modernizing the National Health Service in England and Wales. Public Administration, 80(4), 643–663. https://doi.org/10.1111/1467-9299.00322
Birx, E., LaSala, K. B., & Wagstaff, M. (2011). Evaluation of a Team-Building Retreat to Promote Nursing Faculty Cohesion and Job Satisfaction. Journal of Professional Nursing, 27(3), 174–178. https://doi.org/10.1016/J.PROFNURS.2010.10.007
Davis, P. R., Rickards, A. C., & Ollerton, J. E. (2007). Determining the composition and benefit of the pre-hospital medical response team in the conflict setting. Journal of the Royal Army Medical Corps, 153(4), 269–273. https://doi.org/10.1136/JRAMC-153-04-10
Eriksen, B. O., Kristiansen, I. S., Nord, E., Pape, J. F., Almdahl, S. M., Hensrud, A., & Jaeger, S. (1999). The cost of inappropriate admissions: a study of health benefits and resource utilization in a department of internal medicine. Journal of Internal Medicine, 246(4), 379–387. https://doi.org/10.1046/j.1365-2796.1999.00526.x
Exploratory Research in the Social Sciences - Robert A. Stebbins - Google Books. (2019.).
Frank, R. G., Goldman, H. H., & McGuire, T. G. (1992). A Model Mental Health Benefit in Private Health Insurance. Health Affairs, 11(3), 98–117. https://doi.org/10.1377/hlthaff.11.3.98
Ghosh, S., & Sallam, S. (1994). Patient satisfaction and postoperative demands on hospital and community services after day surgery. British Journal of Surgery, 81(11), 1635–1638. https://doi.org/10.1002/bjs.1800811124
Gray, B., & Boshoff, C. (2022). The relationships between service quality, customer satisfaction, and buying intentions in the private hospital industry. Retrieved from https://www.ingentaconnect.com/content/sabinet/busman/2004/00000035/00000004/art00004
Hair, J. F., Sarstedt, M., Ringle, C. M., & Mena, J. A. (2012). An assessment of partial least squares structural equation modeling in marketing research. In Journal of the Academy of Marketing Science (Vol. 40, pp. 414–433). Springer US. https://doi.org/10.1007/s11747-011-0261-6
Hay, I. (2000). Academic leadership. Academic Leadership: The Online Journal (Vol. 4). Academicleadership.org. Retrieved from https://scholars.fhsu.edu/alj/vol4/iss4/6
Jehn, K. A., & Chatman, J. A. (2000). The Influence Of Proportional And Perceptual Conflict Composition On Team Performance. International Journal of Conflict Management, 11(1), 56–73. https://doi.org/10.1108/eb022835
Khatri, N., Wells, J., McKune, J., & Brewer, M. (2006). Strategic Human Resource Management Issues in Hospitals: A Study of a University and a Community Hospital. Hospital Topics, 84(4), 9–20. https://doi.org/10.3200/HTPS.84.4.9-20
Kock, N. (2018). WarpPLS User Manual: Version 6.0. Retrieved from www.scriptwarp.com
Marcoulides, G. A. (1998). Modern Methods for Business Research (p. 297).
Marshall, & Beam, M. M. (2021). Emotional Intelligence and Team Cohesiveness. Retrieved from http://mds.marshall.edu/etd
Marshall, M. N. (1996). Sampling for qualitative research. Family Practice, 13(6), 522–526. https://doi.org/10.1093/fampra/13.6.522
Melita Prati, L., Douglas, C., Ferris, G. R., Ammeter, A. P., & Buckley, M. R. (2003). Emotional Intelligence, Leadership Effectiveness, And Team Outcomes. The International Journal of Organizational Analysis, 11(1), 21–40. https://doi.org/10.1108/eb028961
Mikolajczak, M., Nelis, D., Hansenne, M., & Quoidbach, J. (2008). If you can regulate sadness, you can probably regulate shame: Associations between trait emotional intelligence, emotion regulation, and coping efficiency across discrete emotions. Personality and Individual Differences, 44(6), 1356–1368. https://doi.org/10.1016/J.PAID.2007.12.004
Rapisarda, B. A. (2002). The Impact Of Emotional Intelligence On Work Team Cohesiveness And Performance. The International Journal of Organizational Analysis, 10(4), 363–379. https://doi.org/10.1108/eb028958
Rhyne, D. M. (1988). The Impact of Demand Management on Service System Performance. The Service Industries Journal, 8(4), 446–458. https://doi.org/10.1080/02642068800000064
Shamir, B., & Eilam, G. (2005). "What is your story?" A life-stories approach to authentic leadership development. The Leadership Quarterly, 16(3), 395–417. https://doi.org/10.1016/J.LEAQUA.2005.03.005
Spinelli, R. J. (2006). The Applicability of Bass's Transformational, Transactional, and Laissez-Faire Leadership Model in the Hospital Administrative Environment. Hospital Topics, 84(2), 11–19. https://doi.org/10.3200/HTPS.84.2.11-19
Tang, C. J., Chan, S. W., Zhou, W. T., & Liaw, S. Y. (2013). Collaboration between hospital physicians and nurses: An integrated literature review. International Nursing Review, 60(3), 291–302. https://doi.org/10.1111/inr.12034
van Sluisveld, N., Zegers, M., Natsch, S., & Wollersheim, H. (2012). Medication reconciliation at hospital admission and discharge: insufficient knowledge, unclear task reallocation and lack of collaboration as major barriers to medication safety. BMC Health Services Research, 12(1), 170. https://doi.org/10.1186/1472-6963-12-170