Article Sidebar

Download
Download Article

Main Article Content

Abstract

This study aims to analyze the influence of work environment and burnout on job satisfaction among operational crew members of Transjatim Bus Corridor 5, which serves the Surabaya–Bangkalan route. The research employed a quantitative approach using a survey method with a structured questionnaire distributed to 40 respondents, consisting of drivers and attendants. The sampling technique used was saturated sampling, ensuring that all members of the population were included. Data analysis was conducted using Structural Equation Modeling with Partial Least Squares (SEM-PLS) Version 4. The findings reveal that the work environment has a positive and significant effect on job satisfaction, while burnout has a negative and significant effect. This indicates that better workplace conditions, such as supportive facilities, harmonious coworker relationships, and sufficient rest areas, contribute to higher job satisfaction levels among crew members. Conversely, high levels of burnout, including mental and emotional exhaustion, reduced motivation, and increased interpersonal conflict, significantly reduce job satisfaction. The study highlights contextual challenges faced by the operational crew, such as tight bus schedules, limited rest time, overcrowded vehicles, and cultural differences between Surabaya and Bangkalan-based personnel. These challenges contribute to emotional fatigue and workplace stress, reinforcing the negative impact of burnout on employee satisfaction. The study emphasizes the need for managerial interventions to enhance the quality of the work environment and implement burnout mitigation strategies. The results provide important implications for public transportation management, especially in intercity routes, suggesting that improving the work environment and addressing burnout are critical for sustaining job satisfaction and service quality.

Keywords

Work Environment Burnout Job Satisfaction

Article Details

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

How to Cite
Zulkarnain, F. N., Santoso, B., & Dewanti, M. C. (2025). The Influences of Work Environment and Burnout on the Job Satisfaction of Transjatim Bus Operational Crew Corridor 5 Surabaya - Bangkalan Route. Golden Ratio of Human Resource Management, 6(1), 141–151. https://doi.org/10.52970/grhrm.v6i1.1628
Download Citation
Endnote/Zotero/Mendeley (RIS)
BibTeX

References

  1. Azzahra, S., dan Dwiarti, R. (2024). Pengaruh Lingkungan Kerja , Pelatihan , Dan Kepuasan Kerja Pada Karyawan Bagian Produksi Di Omah Oblong T-Shirt Yogyakarta. 7(7), 89–100.
  2. Bisara, N. L. (2023). Skripsi Pengaruh Work Life Balance Dan Burnout Terhadap Kepuasan Kerja Karyawan Pada Pt Bank Sulselbar Cabang Topoyo Mamuju Tengah ( The Effect Of Work Life Balance And Burnout On Employee Job Satisfaction At Pt . Bank . Sulselbar Topoyo Branch , Central Mamuju Regency ) Program Studi Manajemen Universitas Sulawesi Barat.
  3. Budiarty, R., Basem, Z., dan Kamal, M. (2023). Pengaruh lingkungan kerja , keselamatn kerja dan kesehatan kerja terhadap kepuasan kerja karyawan pada PT . Hervenia Kampar Lestari Sungai Pinang Tambang. 5(1), 422–430. https://jurnal.pascabangkinang.ac.id/index.php/jrm
  4. Damyanti, L. P., Suwarsono, B., dan Kusumawardani, M. R. (2024). Pengaruh Lingkungan Kerja Dan Burnout Terhadap Kepuasan Kerja Karyawan Pada Bagian Produksi Pabrik Rokok Cengkir Gading Nganjuk. 7(8).
  5. Fajrina, A. N., dan Kustini. (2022). Dampak Motivasi, Lingkungan Kerja Dan Kompensasi Terhadap Kepuasan Kerja Pt. Puma Logistics International. 9(1), 220–226.
  6. Falentiyo, R., dan Nasikah, D. (2022). Pengaruh Work Life Balance, Burnout Dan Lingkungan Kerja Terhadap Kepuasan Kerja (Studi Pada Karyawan BPKAD Kota Metro) .2 (2), 311–319. https://scholar.ummetro.ac.id/index.php/diversifikasi/article/download/1103/1034/
  7. Indra, F. J., dan Rialmi, Z. (2022). Pengaruh Work-Life Balance, Burnout, dan Lingkungan Kerja Terhadap Kepuasan Kerja Karyawan (Studi Kasus Pada Karyawan PT Meka Eduversity Komunikasi). Jurnal Madani: Ilmu Pengetahuan, Teknologi, Dan Humaniora, 5(2), 90–99. https://doi.org/10.33753/madani.v5i2.223
  8. Jasmin, M., Ridwan, dan Asbara, N. W. (2022). Pengaruh Beban Kerja Dan Lingkungan Kerjaterhadap Kepuasan Kerja Karyawan Pada Pt Malatunrung Rezkindo. 1, 338–348.
  9. Julianti, A. I., dan Mardianty, D. (2024). The Influence of Work-Life Balance and Burnout on Job Satisfaction of Banking Industrial Employees in Pekanbaru City. 5(3). https://doi.org/10.35877/454RI.qems2575
  10. Marpaung, H., Andriani, T., Nasution, R. S., dan Sajidah, Q. (2024). Pengaruh Lingkungan Kerja dan keselamatan dan kesehatan kerja (k3) terhadap kepuasan kerja kryawan afdelling II PT. Bridgestone perkebunan aek tarum bandar pulau kabupaten Asahan. Management Studies and Entrepreneurship Journal, Vol. 5(1), 306–314. https://journal.yrpipku.com/index.php/msej/article/view/3808/2257
  11. Nurdin, A. (2023). Pengaruh lingkungan kerja, beban kerja, dan kompensasi terhadap kepuasan kerja karyawan bonang mart demak (pp. 1–97). Universitas Semarang.
  12. Prakosa, M. R. A., dan Ahmadi, M. A. (2025). Pengaruh resiko pekerjaan, burn-out, dan lingkungan kerja terhadap kepuasan kerja karyawan di perusahaan. 6(1), 104–109.
  13. Rahayu, T. O. (2019). Pengaruh Lingkungan Kerja Terhadap Kinerja Karyawan Di Rumah Sakit Islam Siti Aisyahmadiun Tahun 2019 (Pp. 1–23). Stikes Bhakti Husada Mulia Madiun.
  14. Rahmadhani, N. P., dan Priyanti, Y. (2022). Konsep Dasar Kepuasan Kerja : Sebuah Tinjauan Teori. Jurnal Ekonomi Bisnis, Manajemen Dan Akuntansi (JEBMAK), 1(1), 39–48.
  15. Ramadhan, E. D., dan Frendika, R. (2022). Pengaruh Work Life Balance dan Burnout terhadap kepuasan Kerja di Baznas Provinsi Jawa barat. 2(1), 170–174.
  16. Rizky, S. N. (2021). Pengaruh Lingkungan Kerja Terhadap Kepuasan Kerja Karyawan Pada Pt. Perusahaan Gas Negara Tbk (Area Bogor). In Jurnal Manajemen Strategi dan Aplikasi Bisnis (Vol. 4, Issue 2, pp. 389–400). Fakultas Ekonomi dan Bisnis Universitas Pakuan.
  17. Rosada, R., Fadli, U., dan Khalida, L. R. (2023). Analisis Burnout Pegawai Dinas Perpustakaan Dan Kearsipan Kabupaten Karawang. 4(5), 4782–4792.
  18. Ruslan, R., Dipoatmodjo, T. S. P., Ruma, Z., Musa, M. I., dan Syahrul, K. (2025). Pengaruh Work Life Balance dan Burnout terhadap Kepuasan Kerja Karyawan pada Wizzmie. 5. https://doi.org/10.55606/jurimbik.v5i1.933
  19. Rustan, A. F. (2018). Pengaruh Kepuasan Kerja Terhadap Kinerja Karyawan Pada Pt. Bumi Karsa Kantor Pusat Makassar. https://eprints.unm.ac.id/13096/1/Jurnal Ahmad Fauzan Rustan 1493140017.pdf
  20. Suan, W. L., Dass, M., dan Anthony, K. K. (2024). The Influence of the Working Environment on Job Satisfaction in Private Banks of Malaysia. June. https://doi.org/10.33472/AFJBS.6.6.2024.6112-6121
  21. Yuliantini, T., dan Santoso, R. (2020). Pengaruh Lingkungan Kerja, Motivasi Kerja, Dan Disiplin Kerja Terhadap Kepuasan Kerja Karyawan Pt Travelmart Jakarta Pusat. 16(2), 29–44.
  22. Zirinita, A. A., dan Wajdi, M. F. (2024). Pengaruh Perceived Organizational Support , Job Demands , Dan Burnout Terhadap Kepuasan Kerja. 13(September), 1981–1997. https://doi.org/10.34127/jrlab.v13i3.1252
  23. Alvelina, C., & Engriwan, V. V. (2016). Analisa Pengaruh Job Satisfaction Terhadap Employee Perceived Service Quality (Epsq) Dengan Mediasi Affective Commitment (AC) Di Surabaya Suite Hotel Claudia. Jurnal Hospitality Dan Manajemen Jasa, 4(1), 362–376.