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Abstract
This study was conducted with the following objectives to analyze the influence of Information Technology, Human Resources (HR) and work engagement on performance of the Makassar Regional Revenue Agency employees. The research method used in this research is descriptive analysis and analysis of multiple linear regression, with a total sample of 142 respondents. Multiple regression analysis is the method used to answer the relationship between independent and dependent variables. After the regression coefficient is obtained, testing is carried out to determine the independent variables on the dependent variable using the Fisher's test, t-test, and the coefficient of determination. Based on the multiple linear regression analysis results, the results showed that Information Technology, HR competence, and work Engagement have a positive and significant effect on the Performance of Regional Revenue Agency Employees of Makassar City, which can be proven from partial and simultaneous testing. With these results, all hypotheses in this study can be proven or accepted. The results of this study suggest that the information technology used must provide benefits and be supported by human resources who have the expertise to create a work climate that can support employee and organizational performance in Regional Revenue Agency Office of Makassar City
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References
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References
Ajzen, I., & Fishbein, M. (2012). The reasoned action approach. Annals of the American Academy of Political and Social Science. https://doi.org/10.1177/0002716211423363
Ayyagari, R., Grover, V., & Purvis, R. (2011). Technostress: technological antecedents and implications. MIS Quarterly, 35(4), 831–858. https://doi.org/10.2307/41409963
Bercu, A.-M., & Grigoruţă, M. V. B. (2012). Human Resource Involvement in Romanian Public Organizations under the Financial Constraints. Procedia Economics and Finance, 3(12), 451–456. https://doi.org/10.1016/s2212-5671(12)00179-7
Bondarouk, T. (2011). Theoretical approaches to e-HRM implementations. In Advanced Series in Management (Vol. 8). Emerald. https://doi.org/10.1108/S1877-6361(2011)0000008005
Commer Soc Sci, P. J., Hussain, J., Rahman, W., & Ali Shah, F. (2016). Market Orientation and Performance: The Interaction Effect of Entrepreneurial Orientation. Pakistan Journal of Commerce and Social Sciences. http://dx.doi.org/10.5267/j.ijdns.2017.1.007
Farouk, A. U., Md Idris, K., & Saad, R. A. J. Bin. (2018). Moderating role of religiosity on Zakat compliance behavior in Nigeria. International Journal of Islamic and Middle Eastern Finance and Management, 11(3), 357–373. https://doi.org/10.1108/IMEFM-05-2017-0122
Frederiksen, A., Lange, F., & Kriechel, B. (2017). Subjective performance evaluations and employee careers. Journal of Economic Behavior and Organization, 134, 408–429. https://doi.org/10.1016/j.jebo.2016.12.016
Ghozali, I. (2011). Ekonometrika: teori, konsep dan aplikasi dengan SPSS 17. Badan Penerbit Universitas Diponegoro. Semarang Indonesia.
Gunasekaran, A., McGaughey, R. E., Ngai, E. W. T., & Rai, B. K. (2009). E-Procurement adoption in the Southcoast SMEs. International Journal of Production Economics, 122(1), 161–175. https://doi.org/10.1016/j.ijpe.2009.05.013
Haerani, S., Sumardi, Hakim, W., Hartini, & Putra, A. H. P. K. (2020). Structural Model of Developing Human Resources Performance: Empirical Study of Indonesia States Owned Enterprises. The Journal of Asian Finance, Economics and Business, 7(3), 211–221. https://doi.org/10.13106/jafeb.2020.vol7.no3.211
Harlie, M. (2012). Pengaruh Disiplin Kerja, Motivasi dan Pengembangan Karier terhadap Kinerja Pegawai Negeri Sipil pada Pemerintah Kabupaten Tabalong di Tanjung Kalimantan Selatan. Jurnal Manajemen Dan Akuntansi, 11(2). https://doi.org/
Hassan, H. E., & Wood, V. R. (2020). Does country culture influence consumers’ perceptions toward mobile banking? A comparison between Egypt and the United States. Telematics and Informatics, 46(April 2019), 101312. https://doi.org/10.1016/j.tele.2019.101312
Hock-Doepgen, M., Clauss, T., Kraus, S., & Cheng, C. F. (2020). Knowledge management capabilities and organizational risk-taking for business model innovation in SMEs. Journal of Business Research. https://doi.org/10.1016/j.jbusres.2019.12.001
Lestari, S. D., Leon, F. M., Widyastuti, S., Brabo, N. A., & Putra, A. H. P. K. (2020). Antecedents and Consequences of Innovation and Business Strategy on Performance and Competitive Advantage of SMEs. The Journal of Asian Finance, Economics and Business, 7(6), 365–378. https://doi.org/10.13106/jafeb.2020.vol7.no6.365
Liao, K.-H., & Huang, I.-S. (2016). Impact of Vision, Strategy, and Human Resource on Nonprofit Organization Service Performance. Procedia - Social and Behavioral Sciences, 224(August 2015), 20–27. https://doi.org/10.1016/j.sbspro.2016.05.395
Löffler, K., Goldgruber, J., & Hartinger, G. (2018). Moving towards a competence centre for geriatric medicine and care: Quality management and human resource management as major support factors. Best Practice and Research: Clinical Anaesthesiology, 32(1), 47–55. https://doi.org/10.1016/j.bpa.2018.04.003
Luo, M. M., & Chea, S. (2018). Cognitive appraisal of incident handling, affects, and post-adoption behaviors: A test of affective events theory. International Journal of Information Management, 40, 120–131. https://doi.org/https://doi.org/10.1016/j.ijinfomgt.2018.01.014
Mainardes, E. W., de Souza, I. M., & Correia, R. D. (2020). Antecedents and consequents of consumers not adopting e-commerce. Journal of Retailing and Consumer Services, 55(March). https://doi.org/10.1016/j.jretconser.2020.102138
Ogbeibu, S., Emelifeonwu, J., Senadjki, A., Gaskin, J., & Kaivo-oja, J. (2020). Technological turbulence and greening of team creativity, product innovation, and human resource management: Implications for sustainability. Journal of Cleaner Production, 244. https://doi.org/10.1016/j.jclepro.2019.118703
Sikora, D. M., & Ferris, G. R. (2014). Strategic human resource practice implementation: The critical role of line management. Human Resource Management Review, 24(3), 271–281. https://doi.org/10.1016/j.hrmr.2014.03.008
Sotomayor, S. (2020). Long-term benefits of field trip participation: Young tourism management professionals share their stories. Journal of Hospitality, Leisure, Sport and Tourism Education, xxxx, 100285. https://doi.org/10.1016/j.jhlste.2020.100285
Sudana, I. P. (2015). ScienceDirect Sustainable Development and Reconceptualization of Financial Statements. Procedia -Social and Behavioral Sciences, 211, 157–162. https://doi.org/10.1016/j.sbspro.2015.11.023
Valentine, S. (2010). Human resource management, ethical context, and personnel consequences: A commentary essay. Journal of Business Research, 63(8), 908–910. https://doi.org/10.1016/j.jbusres.2009.02.029
Vroom, V. H., & Yetton, P. W. (1973). Leadership and decision-making (Vol. 110). University of Pittsburgh Pre.
Wang, H., Tao, D., Yu, N., & Qu, X. (2020). Understanding consumer acceptance of healthcare wearable devices: An integrated model of UTAUT and TTF. International Journal of Medical Informatics, 139, 104156. https://doi.org/https://doi.org/10.1016/j.ijmedinf.2020.104156
Werner, J. M. (2000). Implications of OCB and Contextual Performance for Human Resource Management. Human Resource Management Review, 10(1), 3–24. https://doi.org/10.1016/S1053-4822(99)00036-4
Zimmermann, A., Hill, S. A., Birkinshaw, J., & Jaeckel, M. (2019). Complements or substitutes? A microfoundations perspective on the interplay between drivers of ambidexterity in SMEs. Long Range Planning, August, 101927. https://doi.org/10.1016/j.lrp.2019.101927