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Abstract
Digital transformation has become an urgent need in public administration, especially in the city of Medan, to improve service efficiency and accountability. This study aims to analyze the influence of digital infrastructure and technological literacy on the efficiency and accountability of public administration. A quantitative approach with the Structural Equation Modeling (SEM) method was used to process data collected from 200 respondents, consisting of government officials and public service users. The results of the analysis show that digital infrastructure contributes significantly to administrative efficiency, while technological literacy plays an important role in increasing accountability. The main obstacles in the implementation of digital innovation include the lack of interoperability of information systems between agencies and the low digital literacy among certain communities. This research provides a comprehensive understanding of the importance of technology integration and human resource development in the digital transformation process of public administration. This finding is expected to be the basis for the formulation of policies and strategies to improve the quality of digital-based public services in the city of Medan.
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References
- Alonso, R., & González, M. (2023). Digital governance and public administration efficiency. Journal of Public Administration, 45(2), 123-145.
- Creswell, J. W., & Creswell, J. D. (2005). Mixed methods research: Developments, debates, and dilemmas. Research in organizations: Foundations and methods of inquiry, 2, 315-326.
- Creswell, J. W., & Creswell, J. D. (2020). Research design: Qualitative, quantitative, and mixed methods approaches. Sage Publications.
- Dinas Komunikasi dan Informatika Kota Medan. (2023). Laporan Tahunan 2023.
- Dinas Komunikasi dan Informatika Kota Medan. (2023). Statistik Implementasi Digitalisasi. Medan: Diskominfo.
- Gunawan, A., et al. (2021). The role of e-government in improving public services in Indonesia. Policy and Governance Review, 5(3), 98-115.
- Gunawan, B., Ratmono, B. M., Kurniasih, D., & Setyoko, P. I. (2023). Human Resources and Technology Integration in Effective Public Management. Policy & Governance Review, 7(3), 261-279.
- Hair Jr, J. F. (2020). Next-generation prediction metrics for composite-based PLS-SEM. Industrial Management & Data Systems, 121(1), 5-11.
- Hair, J. F., et al. (2020). Multivariate data analysis. Pearson Education.
- Haryanto, T., et al. (2020). Challenges in e-government implementation in Indonesia. Journal of Regional Development, 12(4), 45-67.
- Kementerian Dalam Negeri. (2023). Laporan Kesiapan Digitalisasi Kota di Indonesia.
- Kominfo. (2022). Statistik Pengguna Internet di Indonesia.
- Putra, R. K., et al. (2022). Literacy and resistance to technology in public sector reform. Governance Review, 11(2), 78-89.
- Rizal, A., et al. (2023). The impact of digital literacy on public services. Journal of Public Governance, 12(3), 150-165.
- Sarstedt, M., Adler, S. J., Ringle, C. M., Cho, G., Diamantopoulos, A., Hwang, H., & Liengaard, B. D. (2024). Same model, same data, but different outcomes: Evaluating the impact of method choices in structural equation modeling. Journal of Product Innovation Management.
- Sharma, M., Gupta, R., Acharya, P., & Jain, K. (2023). Systems approach to cloud computing adoption in an emerging economy. International Journal of Emerging Markets, 18(9), 3283-3308.
- Yuniarsih, E. T., Salam, M., Jamil, M. H., & Tenriawaru, A. N. (2024). Determinants determining the adoption of technological innovation of urban farming: Employing binary logistic regression model in examining Rogers' framework. Journal of Open Innovation: Technology, Market, and Complexity, 100307.
References
Alonso, R., & González, M. (2023). Digital governance and public administration efficiency. Journal of Public Administration, 45(2), 123-145.
Creswell, J. W., & Creswell, J. D. (2005). Mixed methods research: Developments, debates, and dilemmas. Research in organizations: Foundations and methods of inquiry, 2, 315-326.
Creswell, J. W., & Creswell, J. D. (2020). Research design: Qualitative, quantitative, and mixed methods approaches. Sage Publications.
Dinas Komunikasi dan Informatika Kota Medan. (2023). Laporan Tahunan 2023.
Dinas Komunikasi dan Informatika Kota Medan. (2023). Statistik Implementasi Digitalisasi. Medan: Diskominfo.
Gunawan, A., et al. (2021). The role of e-government in improving public services in Indonesia. Policy and Governance Review, 5(3), 98-115.
Gunawan, B., Ratmono, B. M., Kurniasih, D., & Setyoko, P. I. (2023). Human Resources and Technology Integration in Effective Public Management. Policy & Governance Review, 7(3), 261-279.
Hair Jr, J. F. (2020). Next-generation prediction metrics for composite-based PLS-SEM. Industrial Management & Data Systems, 121(1), 5-11.
Hair, J. F., et al. (2020). Multivariate data analysis. Pearson Education.
Haryanto, T., et al. (2020). Challenges in e-government implementation in Indonesia. Journal of Regional Development, 12(4), 45-67.
Kementerian Dalam Negeri. (2023). Laporan Kesiapan Digitalisasi Kota di Indonesia.
Kominfo. (2022). Statistik Pengguna Internet di Indonesia.
Putra, R. K., et al. (2022). Literacy and resistance to technology in public sector reform. Governance Review, 11(2), 78-89.
Rizal, A., et al. (2023). The impact of digital literacy on public services. Journal of Public Governance, 12(3), 150-165.
Sarstedt, M., Adler, S. J., Ringle, C. M., Cho, G., Diamantopoulos, A., Hwang, H., & Liengaard, B. D. (2024). Same model, same data, but different outcomes: Evaluating the impact of method choices in structural equation modeling. Journal of Product Innovation Management.
Sharma, M., Gupta, R., Acharya, P., & Jain, K. (2023). Systems approach to cloud computing adoption in an emerging economy. International Journal of Emerging Markets, 18(9), 3283-3308.
Yuniarsih, E. T., Salam, M., Jamil, M. H., & Tenriawaru, A. N. (2024). Determinants determining the adoption of technological innovation of urban farming: Employing binary logistic regression model in examining Rogers' framework. Journal of Open Innovation: Technology, Market, and Complexity, 100307.