An Assessment of Nurses’ Caring Behavior in the Emergency Department of An-Nisa Hospital Tangerang
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Abstract
Nurses working in emergency departments must adhere to professional nursing standards, including caring behavior, which is an essential component of quality nursing care. This study aimed to describe nurses’ caring behavior in the Emergency Department of An-Nisa Hospital, Tangerang, in 2024. A quantitative descriptive design was employed. The study population comprised 2,676 patients who visited the emergency department in June 2024, and 106 respondents were selected using purposive sampling. Data were collected using the Caring Professional Scale (CPS), developed by Swanson. The data were analyzed descriptively. The results showed that 78 respondents (73.6%) rated nurses’ caring behavior as good, 24 (22.6%) rated it as adequate, and 4 (3.8%) rated it as poor. These findings indicate that most respondents perceived nurses’ caring behavior in the emergency department of An-Nisa Hospital as good, although a small proportion reported inadequate caring behavior. Nurses should consistently demonstrate caring behavior by responding attentively to patients’ needs and providing compassionate care. Further research involving broader settings and additional relevant factors is recommended to strengthen the evidence on nurses’ caring behavior.
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